Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Prasad Bisabattini

Birmingham,west midlands

Summary

  • Intern at Taj corbett Having five months of first-hand experience in a five star hotel resort & spa in all four major departments of hotel sector gave me a perspective into the world of hotel industry. The customer oriented nature and invaluable knowledge provided me with an insight.
  • Successful customer support representative with 15 months of experience addressing customer requests and concerns.
  • Expert at providing relevant information and options to successfully resolve issues.
  • Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
  • Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner.
  • In an organization where I am able to contribute to the organizations growth and profitability with my skills and in turn get an opportunity to gain exposure and expertise that would help me build a strong and successful career.

Overview

3
3
years of professional experience

Work History

Customer support representative

Tech Mahindra
Chennai , India
07.2021 - 09.2022
  • Demonstrated comprehensive understanding of various products and services available to customers, confidently managing related queries.
  • Worked with back-end and quality management departments to resolve customer scope or supply queries throughout quotation process.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Intern

Taj Corbett Resort & Spa, Taj Group of Hotels
Ramnagar , uttarakhand, india
08.2019 - 01.2021
  • Having firsthand experience in all four major hotel departments at a five-star hotel resort and spa
  • Answered all calls and handled requests, questions, or concerns.
  • Assisted with valet services for owners when requesting for their vehicles.
  • Contacted appropriate persons to resolve calls, requests, or problems.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Took food orders and relayed orders to kitchens or serving counters
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Stock & restock freezer food products Maintain cleanliness of area & salad bar Prepared sandwiches and salads Prepared foods to be cook
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
  • Consistently offered professional, friendly and engaging service.
  • Greeted and welcomed all hotel guests with a smile.

Education

Master of Science - International Hospitality & Tourism management

Coventry university, London
London
01.2023 -

CORBETT Taj Corbett Experience Certificate + ACADEMICS -

TAJ
/2019 - /2020

B.SC - CATERING SCIENCE AND HOTEL MANAGEMENT

Chennai's Amirta International Institute of Hotel Management
2016

Senoir -

MGM Junior College
Srikalahasti, India
/2014 - /2016

Sophomore -

Narayana E-Techno School
Srikalahasthi, India

Skills

  • Observational skills
  • Cultural Awareness
  • Team building
  • Critical Thinking
  • Time management
  • Problem-solving skills
  • Excellent Communication
  • Teamwork and Collaboration
  • Decision-Making
  • Multitasking Abilities

Languages

English
Fluent
Hindi
Fluent
Telugu
Native
Tamil
Intermediate

Timeline

Master of Science - International Hospitality & Tourism management

Coventry university, London
01.2023 -

Customer support representative

Tech Mahindra
07.2021 - 09.2022

Intern

Taj Corbett Resort & Spa, Taj Group of Hotels
08.2019 - 01.2021

CORBETT Taj Corbett Experience Certificate + ACADEMICS -

TAJ
/2019 - /2020

B.SC - CATERING SCIENCE AND HOTEL MANAGEMENT

Chennai's Amirta International Institute of Hotel Management

Senoir -

MGM Junior College
/2014 - /2016

Sophomore -

Narayana E-Techno School

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Prasad Bisabattini