SUYASH A MANE
Norwich,Norfolk
Summary
A highly motivated and detail-oriented insurance professional with strong expertise in Life & Pension Policies and a solid understanding of the Alpha system. With a commitment to continuous learning, I am actively enhancing SQL and advanced spreadsheet management skills to take on new challenges and contribute to operational efficiency.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Customer Operation Representative
PHOENIX GROUP, SERVAADA (Wipro)
Norwich
2024.08 - 2026.01
- Managed 30–35 customer calls daily, delivering high-quality customer service while maintaining accuracy and meeting SLAs.
- Handled life insurance policy administration, including full surrenders, partial surrenders, premium amendments, policy extensions, name changes, and beneficiary updates.
- Provided bereavement support to next of kin, legal executors, and family members, explaining processes with empathy, clarity, and professionalism.
- Identified, verified, and processed high-risk and compliance-sensitive documentation in line with FCA regulations and internal controls.
- Logged, tracked, and escalated cases to back-office teams, ensuring accurate case management and timely resolution.
- Communicated complex policy information clearly, adapting communication style to suit customer understanding and vulnerability.
- Maintained data accuracy across internal systems, confirming customer communication preferences (email or post).
- Worked collaboratively with internal stakeholders to resolve queries efficiently and reduce repeat contact.
- Demonstrated strong attention to detail, problem-solving skills, and professional judgement in a regulated environment.
- Built working knowledge of Life Insurance products, basic Pension exposure, and internal systems including Alpha.
Front of House Team Leader
GREEN KING PUBS - HOVETON
Wroxham, Norfolk
2023.01 - 2026.01
- Monitored inventory levels, proactively ordering supplies to ensure operational continuity and prevent stock shortages.
- Processed sales, exchanges, and refunds efficiently, reducing customer waiting times and improving service delivery.
- Led and supported staff training programmes, contributing to team development, performance improvement, and growth.
- Built and maintained strong customer relationships, driving repeat business and long-term customer loyalty.
- Allocated resources strategically to achieve high ROI, while minimising operational and financial costs.
Flexible Worker
INDEED FLEX - NORWICH
Norwich, Norfolk
2022.10 - 2023.09
- Worked with Sainsbury’s, Tesco, and Tesco Express, with responsibilities including maintaining upper shelves, replenishing items, providing customer assistance, and managing floor operations.
- Developed expertise in the frozen section and stock rotation.
- Gained familiarity with the operational environment in supermarkets.
- Ensured a safe workplace environment by implementing safety regulations.
- Estimated costs, evaluated required resources, and determined potential barriers to successfully implement solutions.
Education
Master's degree - Business Management
University of East Anglia
Norwich 2022.09 - 2023.09
Bachelor of Commerce - Organisational Management
University of Pune
Maharashtra 2019.04 - 2021.06
Skills
- Problem-solving and adaptability
- Microsoft Excel
- Communication skills
- Time management and multitasking
- Learning SQL
- Serving experience
CORE COMPETENCIES (HANDS-ON EXPERTISE)
- Life & Pension Policies Knowledge - Extensive experience in understanding, processing, and managing life insurance products, along with a foundational knowledge of pension policies.
- Alpha System Expertise - Deep knowledge of using the Alpha system to manage and analyse insurance data, process policies, and support customer queries.
- Customer Operations & Support - Proven ability to provide exceptional customer service, support complex policy issues, and ensure seamless claim handling.
Timeline
Customer Operation Representative
PHOENIX GROUP, SERVAADA (Wipro)
2024.08 - 2026.01
Front of House Team Leader
GREEN KING PUBS - HOVETON
2023.01 - 2026.01
Flexible Worker
INDEED FLEX - NORWICH
2022.10 - 2023.09
Master's degree - Business Management
University of East Anglia
2022.09 - 2023.09
Bachelor of Commerce - Organisational Management
University of Pune
2019.04 - 2021.06