️ A seasoned IT professional with over 16+ years of experience in IT operations, infrastructure management, and cloud solutions. ️ Expertise in designing, implementing, and managing large-scale IT systems with a strong focus on security, scalability, and reliability. ️ Skilled in troubleshooting critical issues, optimizing system performance, and ensuring seamless infrastructure support. ️ Adept at collaborating with cross-functional teams and mentoring offshore teams to drive operational efficiency and project success.
Overview
18
18
years of professional experience
Work History
Technology Architect
Wipro Technologies | Apple Inc. - Wallet & Payment
03.2024 - Current
Reduced IT-related downtime for clients with proactive maintenance, updates, and troubleshooting strategies.
Streamlined IT support processes through the development of comprehensive documentation and user guides for common issues.
Implemented scalable server architectures that enabled efficient expansion as organizational demands increased over time.
Presented technical concepts to non-technical stakeholders, facilitating clear communication between departments during critical projects.
Ensured robust network performance through careful monitoring, capacity planning, and bandwidth management activities.
Optimized technology infrastructure by designing and implementing innovative solutions tailored to client needs.
Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Managed and monitored installed systems for highest level of availability.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Technology Architect
Infosys Ltd. | Apple Inc. - Wallet & Payments Eng
04.2020 - 02.2024
Designed and implemented multiple IT environments (QA, LT, Production) from scratch
Worked closely with the Apple Security Team for integrations like Kafka, Token Services, and External APIs
Led the migration of applications from on-premise to AWS Cloud, improving scalability and resilience
Managed application releases, security configurations, WAF policies, and ACLs for Apple Pay Network
Developed SPLUNK & Grafana Dashboards for enhanced system monitoring and performance tracking
Guided and mentored offshore teams on IT infrastructure best practices
Ensured robust network performance through careful monitoring, capacity planning, and bandwidth management activities.
Managed vendor relationships to negotiate favorable contracts for hardware, software, and services procurement without sacrificing quality or reliability.
Oversaw disaster recovery planning efforts to ensure business continuity in the face of unexpected events or system failures.
Technology Architect
Infosys Ltd. | Apple Inc. - EBusiness Services
02.2017 - 03.2020
Managed PROD/UAT/TEST/Dev environments and infrastructure operations
Led virtual machine (VM) creation, OS patching, and system upgrades to ensure high availability