Pranay Jivane

• Handled customer enquiries, feedback, and complaints professionally and efficiently.
• Provided accurate information regarding products, services, and company policies.
• Ensured customer issues were resolved promptly, maintaining a high standard of service quality.
• Supported customers with order placement, tracking, cancellations, and returns.

• Managed and mentored team members during critical situations, providing guidance and support
to enhance team performance.
• Collaborated with stakeholders to achieve set business targets and objectives.
• Delivered first-contact resolutions to customer issues, reducing turnaround time and improving
satisfaction.
• Developed and implemented strategic plans for operational efficiency.
• Conducted onboarding and training sessions for new employees; managed training schedules and
documentation.
• Experienced in handling escalations and ensuring timely, effective solutions.