PRANAV MANOHAR CHALKE
Barnsfield place canary wharf,United Kingdom
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Food runner
Leto Cafe
London, United Kingdom
2024.11 - Current
- Maintained high standards of cleanliness in dining area by clearing tables quickly.
- Prepared tables for next guests to ensure quick turnover rate in busy periods.
- Enhanced customer experience with timely delivery of food to tables.
- Increased efficiency in kitchen through effective coordination between front-of-house and back-of-house teams.
- Supported overall restaurant operation, assisting other team members when necessary for seamless service.
CUSTOMER SUCCESS
AKBAR TRAVELS OF GULF
Dubai, United Arab Emirates
2023.05 - 2024.08
- Company Overview: DUBAI
- Handling Hotel booking queries of ( INTL ) for corporate clients.
- Coordinating With Suppliers For Hotels Booking And Better Rates.
- Creating hotel booking and selling product in B2B & B2C Market.
- Helping B2B agents to fulfilling Business In tourism sector.
- DUBAI
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Customer service officer
AKASA AIR
2022.11 - 2023.05
- Company Overview: DOMESTIC AIRLINE
- DOMESTIC AIRLINE
- Addressed customer queries, resulting in enhanced customer confidence.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Prioritized tasks as per urgency, ensuring completion of all tasks within shift.
Executive - Customer service desk
WIPRO
Mumbai
2022.01 - 2022.09
- Assisting corporate in making transaction and maintaining reservation records promptly in accordance with guests' booking confirmations.
Education
Master of Science - Hospitaly and Tourism Management
Coventry University London
London09.2025
Confederation in Tourism and hospitality - PROFESSIONAL DIPLOMA IN TOURISM AND HOSPITALITY
Blue Whale academy
Mumbai India 2019.01 - 2023.01
Communication skill program - undefined
Blue Whale Academy
Mumbai 2016.10 - 2016.11
HSC - undefined
Parag Jr College
MumbaiSSC - undefined
St.xaviers high school
MumbaiSkills
- Team Handling
- Active listening skills
- Communication skills
- Computer skills
- Management skills
- Problem-solving skills
- Proactive anticipation
- Patience with customers
- Food service etiquette
- Service speed
- Cash handling
Personal Information
- Date of birth: 04/22/97
- Gender: Male
- Nationality: Indian
- Place of birth: Mumbai
Custom
- Travelling
- Reading books
- Playing football
Timeline
Food runner
Leto Cafe
2024.11 - Current
CUSTOMER SUCCESS
AKBAR TRAVELS OF GULF
2023.05 - 2024.08
Customer service officer
AKASA AIR
2022.11 - 2023.05
Executive - Customer service desk
WIPRO
2022.01 - 2022.09
Confederation in Tourism and hospitality - PROFESSIONAL DIPLOMA IN TOURISM AND HOSPITALITY
Blue Whale academy
2019.01 - 2023.01
Communication skill program - undefined
Blue Whale Academy
2016.10 - 2016.11
HSC - undefined
Parag Jr College
SSC - undefined
St.xaviers high school
Master of Science - Hospitaly and Tourism Management
Coventry University London