PRANAMIKA SAITH
UXBRIDGE
Summary
Dynamic professional with expertise in inside sales, recruitment sourcing, and marketing campaigns handling. Demonstrates strong customer service skills and proficiency in Boolean search techniques. Experienced in machine learning applications and adept at travel planning. Committed to leveraging diverse skill set to drive organisational success and achieve career growth within a forward-thinking company.
Overview
8
8
years of professional experience
Work History
Machine Learning Reviewer
Sigma AI
London, UK
01.2023 - 03.2025
- Working on a project involving transcription of audio and video into written text using machine learning software
- Train and fine-tune machine learning models to improve transcription accuracy
- Collaborate with cross-functional teams to implement machine learning solutions
- Monitor and analyze transcription results to identify and address errors
- Stay up to date with the latest machine learning technologies and trends in transcription
Sr. Customer Care Professional, Corporate Program Administrator
American Express
Gurgaon, India
03.2020 - 08.2022
- Build customer relationships through a consultative approach, understanding their current and future needs, providing first-contact resolution, and negotiating positive outcomes for them
- Provide customer service by responding to enquiries and concerns over the phone and email
- Identify opportunities to offer products based on customer needs to enhance their experience
- Work as a team and persevere in a fast-paced credit card industry
Travel & Lifestyle Consultant
American Express
Gurgaon, India
09.2019 - 02.2020
- Assist premium card members with their travel experiences
- Understand their needs through consultation to deliver innovative and extraordinary interaction via multi-channel servicing
- Research, plan, and personalize travel and lifestyle experiences
- Recommend new and existing product offerings and value propositions relevant to customers
Account Manager
Indeed
Bangalore, India
08.2018 - 12.2018
- Communicate with clients to understand their needs and explain product value
- Collect and analyse data to learn more about customers' requirements
- Collaborate with internal departments to facilitate client needs after onboarding
- Maintain up-to-date knowledge of the company's products and services to facilitate customer interactions
- Manage a book of 300 customers and provide assistance with job descriptions, online postings, and targeted e-mailers
- Run employer branding campaigns on the platform for increased outreach to relevant candidates
Inside Sales Manager
iimjobs.com
New Delhi, India
02.2017 - 11.2018
- Manage relationships with 200 client companies and acquire 120 new accounts within 16 months
- Contact new and existing customers to discuss new products and services
- Negotiate prices, terms of sale, and service agreements
- Create job descriptions and search for relevant resumes using advanced methods like Boolean search and maintain a candidate database
- Work on various databases including Indeed, LinkedIn, Naukri, Monster, iimjobs, and hirist
- Assist in other relevant duties as needed
Education
Master of Business Administration - Human Resources and Marketing
ICFAI Business School
Mumbai, India /2015 - /2017
Bachelor of Arts - Political Science
Miranda House, Delhi University
New Delhi, India /2011 - /2014
Skills
- Inside Sales
- Recruitment sourcing
- Marketing campaigns handling
- Customer service skills
- Boolean search techniques
- Machine learning
- Travel planning
Timeline
Machine Learning Reviewer
Sigma AI
01.2023 - 03.2025
Sr. Customer Care Professional, Corporate Program Administrator
American Express
03.2020 - 08.2022
Travel & Lifestyle Consultant
American Express
09.2019 - 02.2020
Account Manager
Indeed
08.2018 - 12.2018
Inside Sales Manager
iimjobs.com
02.2017 - 11.2018
Master of Business Administration - Human Resources and Marketing
ICFAI Business School
/2015 - /2017
Bachelor of Arts - Political Science
Miranda House, Delhi University
/2011 - /2014
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