PRAMOTH NAGARAJ
London,ENG
Summary
Detail-oriented and technically skilled IT professional with a Master’s in Computing (Merit) from the University of Roehampton and hands-on experience in system analysis, ERP support, and customer service. Proven ability to troubleshoot technical issues, support end-users, and improve operational workflows across retail, service, and IT environments. Strong foundation in cloud computing (AWS), cybersecurity, and data management, with recent training in generative AI and cloud development. Known for adaptability, clear communication, and a commitment to delivering reliable, user-focused IT solutions in fast-paced environments.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
Digital Marketing Specialist
Chennai Dosa
SURBITON, England
12.2024 - Current
- Developed engaging content for social media platforms to increase brand visibility.
- Increased brand awareness through effective use of PPC advertising.
- Drove conversion rate optimisation through insightful end-to-end analysis of customer journey on our digital platforms.
- Implemented SEO techniques, enhancing website traffic.
- Conducted market research to identify potential business opportunities.
- Coordinated email marketing campaigns for customer engagement improvement.
System Analyst
FABINDIA LIMITED
Bengaluru, KARNATAKA
12.2022 - 12.2023
- Worked with sales, finance, and operations teams to understand and translate business needs into system requirements.
- Customized ERP systems (SAP, Oracle) to improve inventory management and sales tracking.
- Integrated POS and CRM systems to streamline communication across departments.
- Automated routine tasks to increase productivity and reduce manual work.
- Provided training and ongoing support to users, resolving technical issues quickly.
- Liaised with developers to create tailor-made software solutions for various business needs.
- Ensured smooth running of systems with regular maintenance checks and updates.
Operation Executive, Customer Service Marketing
FarmersMandi
Bengaluru, KARNATAKA
01.2021 - 12.2021
- Coordinated with suppliers and logistics to ensure on-time delivery, reducing delays by 15%.
- Managed warehouse inventory to meet demand and minimize waste.
- Improved order processing speed by 20% through process improvements.
- Resolved customer issues, increasing satisfaction by 30%.
- Worked with marketing and sales to boost product availability and increase sales by 25%.
- Enhanced customer satisfaction with improved service delivery.
- Established performance metrics, driving accountability and productivity amongst staff members.
- Maintained compliance to regulations, upholding company standards and reputation.
Education
MSc Computing - Computer Science
University of Roehampton
Roehampton, Wandsworth 01.2024 - 05.2025
BCA - Computer Application
PGP College of Arts and Science
Skills
- Business Requirements Analysis
- ERP System Customization (SAP, Oracle)
- Data Analysis and Reporting
- System Integration (POS, CRM)
- Process Automation
- User Training and Support
- Problem Solving and Troubleshooting
- Project Coordination and Delivery
Certification
- Introduction to Generative AI – Art of the Possible
AWS Training & Certification | Completed August 2025
Gained foundational understanding of generative AI technologies and their real-world applications across industries. - AWS Certified Cloud Practitioner (CLF-C02) – Practice Exam Completed
AWS Training & Certification | August 2025
Solidified core cloud concepts including global infrastructure, billing, and basic AWS services. Preparing for full certification. - AWS Certified Developer – Associate (DVA-C02) – Exam Prep in Progress
AWS Training & Certification | Ongoing
Following official AWS exam preparation path with focus on building and deploying secure cloud applications. - Introduction to Cybersecurity
Cisco Networking Academy | Completed July 2025
Covered cybersecurity principles, threat detection, risk management, and digital safety best practices.
Accomplishments
Agent-Based Modelling in Cancer Cell Division and Aging
MSc Computing – University of Roehampton (2025)
- Designed and implemented a simulation model to study how cancer cells grow and age using agent-based modelling (ABM) techniques.
- Analysed cellular behaviour and interactions to understand disease progression in complex biological systems.
- Applied programming and system modelling concepts to solve real-world biological problems.
- Gained hands-on experience in data analysis, model validation, and scientific communication.
Timeline
Digital Marketing Specialist
Chennai Dosa
12.2024 - Current
MSc Computing - Computer Science
University of Roehampton
01.2024 - 05.2025
System Analyst
FABINDIA LIMITED
12.2022 - 12.2023
Operation Executive, Customer Service Marketing
FarmersMandi
01.2021 - 12.2021
BCA - Computer Application
PGP College of Arts and Science
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