Pramoth Nagaraj
Feltham,England
Summary
Accomplished professional with a robust skill set in customer service excellence, operational efficiency, and project management. Expertise in supply chain and inventory management, quality assurance and compliance, and network security. Proficient in ERP solutions (SAP, Oracle), POS systems integration, and data analysis tools (SQL, Excel, Power BI). Demonstrated ability to customise ERP systems and integrate them seamlessly. Strong communication and multitasking abilities complemented by teamwork and collaboration skills. Experienced in manual testing, test automation, nutritional guidance, elderly support expertise including bathing and dressing assistance, physiotherapy assistance, health promotion knowledge, and physical therapy assistance. Career goal: to leverage extensive skills to drive operational success and enhance service quality within a dynamic organisation.
Overview
7
7
years of professional experience
2029
2029
years of post-secondary education
Work history
Maintenance Associate
JD Weatherspoon
Greater London
04.2024 - Current
- Delivered exceptional customer service by taking orders, preparing drinks, and managing cash and card transactions efficiently
- Provided timely and accurate food and drink service, maintaining high levels of customer satisfaction and addressing inquiries or concerns professionally
- Ensured cleanliness and hygiene across dining areas, bathrooms, and kitchens, complying with health and safety standards
- Supported kitchen operations, assisting in food preparation, inventory management, and ensuring dishes met quality standards
- Developed strong communication and multitasking skills, handling high customer volumes during peak hours without compromising service quality
- Contributed to high ratings and customer satisfaction by maintaining cleanliness and hygiene standards
- Collaborated with team members to improve operational efficiency, reducing customer wait times by X%
- Demonstrated flexibility and strong work ethic, excelling in various roles across the restaurant
System Analyst
FABINDIA LIMITED
Bengaluru, India
04.2022 - 08.2023
- Collaborated with sales, finance, and operations teams to translate business needs into actionable system requirements
- Designed and implemented customizations to ERP solutions (SAP, Oracle) for inventory management, sales tracking, and supply chain optimization
- Provided actionable insights into customer behavior, sales trends, and inventory performance through data analysis, driving operational efficiency and profit margins
- Led integration of POS, CRM, and other business-critical systems, ensuring seamless communication between departments
- Streamlined business processes by automating routine tasks, improving productivity and reducing manual effort
- Managed IT projects to ensure on-time delivery of software solutions and system upgrades, aligning with business priorities
- Delivered training and ongoing technical support to end-users to enhance system usability and resolve issues promptly
- Improved inventory management by integrating real-time stock tracking, reducing discrepancies by 20%
- Enhanced decision-making with customized data-driven reports and dashboards
- Contributed to a 30% increase in online sales through the successful launch of FabIndia's revamped e-commerce platform
Operation Executive, Customer Service Marketing
FarmersMandi
Bengaluru, India
01.2020 - 01.2022
- Collaborated with farmers, suppliers, and logistics teams to ensure timely delivery of fresh produce, reducing delivery delays by 15% and improving order fulfillment
- Managed stock levels across multiple warehouses, optimizing inventory to meet customer demand and minimize waste
- Implemented quality checks on incoming goods, reducing product returns by 10% due to quality issues
- Identified and resolved bottlenecks in the order fulfillment process, improving processing time by 20% with a new inventory management system
- Acted as a liaison between customers and operations, enhancing customer satisfaction by 30% through effective issue resolution
- Reduced logistics costs by 12% through optimized route planning and improved coordination with transportation partners
- Worked with marketing and sales to ensure high-demand products availability, boosting sales by 25% during peak seasons
- Assisted with the development and execution of marketing campaigns to boost spare parts and accessory sales
- Optimized website content, ensuring customer service pages were up-to-date and easy to navigate, increasing traffic by 20%
- Produced and analyzed monthly customer service KPIs, providing insights and recommendations to the marketing team
- Conducted competitor research to identify new trends and opportunities, improving campaign strategies
Care Assistant
Anbu illam
namakkal, india
02.2018 - 01.2019
- Encouraged independence among patients whilst assisting them with tasks.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Monitored vital signs of patients for early detection of health complications.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
Education
Msc Computing - Computer Science
University of Roehampton
BCA - Computer Application
PGP College of Arts and Science
namakkal 01.2018 - 04.2021
Skills
- Customer Service Excellence
- Operational Efficiency
- Project Management
- Supply Chain & Inventory Management
- Quality Assurance & Compliance
- Network Security
- ERP Solutions (SAP, Oracle)
- POS Systems Integration
- Communication & Multitasking
- Data Analysis & Reporting
- ERP Customization & System Integration
- Teamwork & Collaboration
- Flexibility & Adaptability
- Manual Testing & Test Automation
- Data Analysis Tools (SQL, Excel, Power BI)
- Nutritional guidance
- Bathing and dressing assistance
- Physiotherapy assistance
- Health promotion knowledge
- Elderly support expertise
- Physical therapy assistance
- Hoist operation mastery
- Palliative care experience
- Healthcare ethical standards compliance
Timeline
Maintenance Associate
JD Weatherspoon
04.2024 - Current
System Analyst
FABINDIA LIMITED
04.2022 - 08.2023
Operation Executive, Customer Service Marketing
FarmersMandi
01.2020 - 01.2022
Care Assistant
Anbu illam
02.2018 - 01.2019
BCA - Computer Application
PGP College of Arts and Science
01.2018 - 04.2021
Msc Computing - Computer Science
University of Roehampton
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