Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Pramjot Singh

Wolverhampton

Summary

A highly skilled IT professional with expertise in ticket management, programming and web development, and database management. Proficient in Microsoft Power Platform and systems maintenance, with a strong focus on digital accessibility. Recognised for excellent communication, teamwork abilities, and logical problem-solving skills. Experienced in remote desktop support and IT support services. Goal-driven with a commitment to delivering high-quality technical solutions.

Overview

7
7
years of professional experience

Work History

Digital Support Technician

Walsall Council
Walsall
10.2023 - 03.2025
  • Providing first-line technical support and ticket management, ensuring prompt resolution of issues to maintain smooth operations
  • Managing digital systems and resolving technical challenges across platforms to ensure efficient operation
  • Creating, maintaining, and automating workflows using Power Automate, SharePoint, and Plumsail tools
  • Debugging and improving digital forms and scripts to ensure compliance with accessibility and GDPR standards
  • Assisting with website content management and development using Drupal, HTML, CSS, and JavaScript
  • Supporting external customers and clients of the Council through various digital channels, providing guidance on digital systems and services
  • Encouraging and assisting customers in submitting information via digital platforms and troubleshooting CRM platform or digital forms issues
  • Helping maximise the use of office technologies, productivity software, collaborative tools, and digital information systems to achieve strategic goals
  • Providing technical support and training to colleagues, enhancing digital literacy and productivity
  • Maintaining and optimising Customer Relationship Management (CRM) tools to improve user experience and organisational efficiency
  • Developing basic solutions using PowerApps and writing SQL

Receptionist

WV Active
Wolverhampton
05.2023 - 03.2025
  • Delivering excellent customer service by managing inquiries, bookings, and facility operations
  • Maintained accurate logs of visitor entries for security purposes.

Shift Manager and Technical Help

Domino’s Pizza
Telford
07.2018 - 06.2023
  • Supervised staff operations and provided technical support for POS systems and store equipment

IT Technician

City of Wolverhampton College
Wolverhampton
07.2018 - 07.2019
  • Assisted in hardware replacements, software installations, and troubleshooting network-related issues
  • Delivered excellent customer service by troubleshooting and resolving technical issues.
  • Managed secure network access for remote workers successfully.
  • Provided IT support to staff members, improving overall operational efficiency.
  • Troubleshot various incidents related to hardware, networks and software faults.

Admin Assistant

Top Immigration Services
Wolverhampton
01.2018 - 03.2018
  • Managed client records, handled correspondence, and maintained an organised filing system
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Carried out day-to-day duties accurately and efficiently.

Education

Digital Support Technician Level 3 Apprenticeship -

Walsall Council
10.2023 -

Cyber Security Course - undefined

Netcom Training
01.2023 - 12.2023

Level 3 Engineering Diploma -

Sandwell College
09.2018 - 08.2020

A-Levels - Punjabi

Guru Nanak Khalsa College
09.2013 - 08.2015

GCSEs - Grades A-C, including Maths and English

Highfields Science Specialist School
01.2011 - 12.2016

Skills

  • Ticket Management
  • Programming and Web Development
  • Database Management
  • Microsoft Power Platform
  • Systems Maintenance
  • Digital Accessibility
  • Goal-driven
  • Logical problem solver
  • Excellent communication
  • Teamwork abilities
  • Remote desktop support
  • IT support services

Affiliations

  • Playing sports
  • Gaming
  • Reading
  • volenteered for charity

Timeline

Digital Support Technician Level 3 Apprenticeship -

Walsall Council
10.2023 -

Digital Support Technician

Walsall Council
10.2023 - 03.2025

Receptionist

WV Active
05.2023 - 03.2025

Cyber Security Course - undefined

Netcom Training
01.2023 - 12.2023

Level 3 Engineering Diploma -

Sandwell College
09.2018 - 08.2020

Shift Manager and Technical Help

Domino’s Pizza
07.2018 - 06.2023

IT Technician

City of Wolverhampton College
07.2018 - 07.2019

Admin Assistant

Top Immigration Services
01.2018 - 03.2018

A-Levels - Punjabi

Guru Nanak Khalsa College
09.2013 - 08.2015

GCSEs - Grades A-C, including Maths and English

Highfields Science Specialist School
01.2011 - 12.2016

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Pramjot Singh