Summary
Overview
Work history
Education
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Work availability
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SoftwareEngineer
Prakash Murari

Prakash Murari

London,Ruislip

Summary

Diligent professional offers proven record of superior IT Systems management. Leverages industry knowledge and exceptional communication skills to support infrastructure and technical troubleshooting. Proactive problem solver with in-depth knowledge of industry advancements and best practices.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work history

Sr. Microsoft Cloud Consultant & Architect

BIOS Middle East
Dubai, Dubai
01.2020 - 10.2023
  • Part of Enterprise IT Project Delivery team & support operations for complete Microsoft infrastructure
  • Expertise of Azure (IAAS), Azure AD Connect, Microsoft 365, Office 365, AD, DNS, DHCP, SCCM, SCVMM, Exchange, Exchange Online, Certificate Server, ADFS, Mimecast Email Gateway, Cross Forest Migration, ATP, In-Tune, Microsoft licensing, subscriptions & solution designing.
  • Troubleshooting all types of Microsoft related technologies like Active Directory, Exchange, Azure, SCCM, SCVMM etc;
  • Virtualization (Implementation & Configuration of Hyper-V)
  • Performed Active directory cross forest migration.
  • Exchange Migration to Office 365 (Exchange Online)
  • Planned and performed disaster recovery for Microsoft technologies
  • Preparing SOW’s, LLD’s & HLD’s for new projects
  • Customer's Infra changes applied based on ITIL process.

Sr. Microsoft Technical Consultant

Intertec Systems LLC
Dubai, Dubai
08.2015 - 01.2020
  • Implementation and Administration of Azure infra (IAAS), Provisioning VM’s in Azure & Troubleshooting
  • Implementation & Configuration of Exchange Servers (2010, 2013 & 2016)
  • Implementation & administration of SCCM & SCVMM infrastructure
  • Part of Enterprise IT Project Delivery team for Messaging, Office 365 & On-Premises
  • Addressing technical issues related to Exchange, AD, DNS, DHCP & Hyper-V
  • Designing a Messaging Infrastructure for robust & cost-effective solutions
  • On-Premise Exchange Migration to Exchange Online.

Sr. Systems Engineer

Telelogix IT Services LLC
Dubai, Dubai
04.2013 - 08.2015
  • Defined enterprise processes and best practices and tailored to applications.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Oversaw development and maintenance of organisation computer systems and intranet.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Reviewed and analysed security logs to determine and alleviate network threats.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

Technical Support Engineer

Wipro Limited
Navi Mumbai, Navi Mumbai
03.2011 - 04.2013
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Established and troubleshot network and data communications systems.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Installed new software for users and monitored version and patch update requirements.
  • Conducted server back-up and recovery operations in line with protocols.
  • Tested function of peripheral equipment and completed quality repairs.

Customer Support Engineer

CMS Info Systems Pvt. Ltd.
Navi Mumbai, Navi Mumbai
12.2009 - 03.2011
  • Enabled effective decision-making, pruducing daily reports to analyse customer service metrics.
  • Conducted thorough risk assessments to ensure compliance and system health efficiency
  • Generated comprehensive field reports summarizing customer issues and efficient solutions to improve future practices.
  • Advised customers on preventative maintenance and configurations to maximise product performance.
  • Support & Troubleshooting all types of Desktop / Laptop related issues
  • Providing Level 2 support to desktop management team and L1 server support for Server
  • Printer & scanner configuration and performing necessary troubleshooting.

Education

Master of Business Administration - Information Technology

Jaipur National University
Dubai, UAE
04.2018 - 09.2022

Skills

  • Technical analysis
  • System upgrades
  • Infrastructure planning
  • Servers expertise
  • Technical support
  • Hardware and software installation
  • Active Directory
  • Azure Active Directory / Entra ID
  • Azure Infra as a Service
  • Azure Compute, Storage, Security Solutions
  • System Center Configuration Manager
  • System Center Virtual Machine Manager
  • Hyper-V
  • In-Tune
  • Azure AD Connect
  • DNS, DHCP, Exchange Server
  • Disaster Recovery
  • LLD & HLD Preparation
  • High-value project management
  • Communication skills
  • Leadership
  • Problem-solving

Languages

English
Upper intermediate
B2

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Your daily life is your temple and your religion.
Kahlil Gibran

Timeline

Sr. Microsoft Cloud Consultant & Architect

BIOS Middle East
01.2020 - 10.2023

Master of Business Administration - Information Technology

Jaipur National University
04.2018 - 09.2022

Sr. Microsoft Technical Consultant

Intertec Systems LLC
08.2015 - 01.2020

Sr. Systems Engineer

Telelogix IT Services LLC
04.2013 - 08.2015

Technical Support Engineer

Wipro Limited
03.2011 - 04.2013

Customer Support Engineer

CMS Info Systems Pvt. Ltd.
12.2009 - 03.2011

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