Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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PRAKASH BALDANIYA

London

Summary

E-commerce Manager with over 3 years of experience in driving online sales growth and optimizing digital storefronts. Expertise in managing comprehensive e-commerce operations, including product listings, digital marketing, and customer engagement. Proven ability to lead cross-functional teams and deliver measurable results in dynamic environments. Skilled in managing and processing customer orders with efficiency and accuracy. Have experience in maintaining detailed records, coordinating with logistics for timely delivery, and ensuring customer satisfaction through effective communication. Possess strong organizational skills and ability to multitask under tight deadlines. Contributed to streamlining order processing procedures, resulting in improved workflow and customer feedback.

Overview

8
8
years of professional experience
1
1
Certification

Work History

E-Commerce Associate

London Houseware
London
12.2022 - Current
  • Developed and executed sales strategies to drive B2B and B2C revenue growth across multiple online platforms.
  • Built and maintained strong client relationships, resulting in increased customer retention and repeat business.
  • Conducted market analysis to identify trends, new opportunities, and competitor positioning.
  • Achieved consistent YoY sales growth through targeted campaigns, upselling, and effective lead conversion.
  • Managed end-to-end operations for online sales channels including product listings, pricing, promotions, and inventory control.
  • Optimized product visibility and sales performance on platforms such as Amazon, eBay, Shopify, and custom websites.
  • Collaborated with digital marketing teams to enhance SEO, run PPC campaigns, and manage customer reviews.
  • Ensured smooth order processing and customer satisfaction by coordinating with fulfillment partners and customer service teams.

Business Development Executive

Radhe Krishna Export LTD
Surat
04.2017 - 01.2020
  • Identified and developed new business opportunities in international markets, increasing client base and export volume.
  • Built and maintained strong relationships with overseas clients, freight forwarders, and logistics partners.
  • Conducted detailed market research and competitor analysis to support strategic planning and decision-making.
  • Managed the end-to-end sales cycle including lead generation, proposal development, negotiation, and deal closure.
  • Coordinated with supply chain and documentation teams to ensure timely execution of export and import orders.
  • Ensured compliance with international trade regulations, export documentation, and customs procedures.
  • Attended trade fairs and industry events to represent the company and explore potential markets.
  • Prepared and presented sales reports, forecasts, and performance analysis to senior management.
  • Monitored payment follow-ups, credit terms, and client satisfaction to ensure long-term business relationships.
  • Worked closely with marketing to develop promotional strategies targeting foreign buyers and importers.
  • Oversaw inventory planning, procurement, and stock level optimization to meet demand and reduce overstock/shortages.
  • Liaised with domestic and international suppliers to negotiate terms, improve lead times, and ensure timely deliveries.
  • Implemented supply chain process improvements to reduce costs and improve efficiency.
  • Used ERP and inventory management tools to monitor KPIs, generate reports, and drive data-informed decisions.

Education

MSC - Global MBA

Southampton Solent University
Southampton, UK
02.2022

Skills

  • Supply Chain Management
  • International Logistics & Shipping
  • Sales Strategy & Execution
  • Client Relationship Management
  • Communication skills
  • Time management
  • Leadership
  • Market Research & Lead Generation
  • Business Development & B2B Sales
  • Negotiation & Closing Deals

Certification

Logistics Supervisor

  • Assisted in planning and coordinating daily logistics operations
  • Monitored shipments, tracked deliveries, and ensured timely dispatch
  • Supported inventory control and warehouse management activities
  • Learned and applied documentation processes for import/export compliance
  • Collaborated with transporters and vendors to optimize delivery schedules

Timeline

E-Commerce Associate

London Houseware
12.2022 - Current

Business Development Executive

Radhe Krishna Export LTD
04.2017 - 01.2020

MSC - Global MBA

Southampton Solent University

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