Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Timeline
Generic
Prajwala  K

Prajwala K

Trowbridge,Wiltshire

Summary

Responsible for Business Operations, passionate about delivering outstanding quality and service. Offering 5 years of experience in industry with history of recognition for performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Operations Specialist

TSP Cloud Limited
Trowbridge , Wiltshire
12.2023 - Current

Administration & Operations

  • Managed day-to-day business operations and administrative activities across multiple functions
  • Coordinated schedules, meetings, internal communications, and operational workflows to ensure deadlines were achieved efficiently
  • Maintained accurate digital records, reports, and documentation using Microsoft 365 and SharePoint
  • Monitored workflows, prioritised competing tasks, and resolved administrative issues proactively
  • Supported operational processes and business continuity through effective organisation and coordination

Stakeholder Support

  • Communicated professionally with clients, suppliers, stakeholders, and external partners
  • Responded to enquiries, resolved customer issues, and maintained high standards of customer service
  • Prepared meeting agendas, notes, presentations, and follow-up action plans using Microsoft PowerPoint
  • Built and maintained strong working relationships across teams and business partners
  • Conducted Scrum meetings, prepared accurate meeting notes and action trackers, and ensured agreed actions were followed through by the appropriate team members within project timelines

Data and Reporting

  • Maintained confidential business and customer information securely in line with data protection requirements
  • Produced reports, spreadsheets, dashboards, and performance data using Microsoft Excel, including formulas and data analysis
  • Analysed operational and business data to support decision-making and reporting requirements
  • Updated databases, CRM systems, and digital records ensuring data accuracy and compliance
  • Used Oracle CRM to manage customer records, operational activities, and service requests

Project Support

  • Coordinated multiple projects and tracked progress against deadlines and operational targets
  • Supported teams with planning, documentation, scheduling, and task management using Microsoft Planner
  • Assisted in improving systems, procedures, and operational efficiency across business functions
  • Ensured actions from meetings, projects, and operational reviews were completed on time

System Management

  • Used cloud-based systems, CRM platforms, and office software daily to support business operations
  • Administered and supported Microsoft Azure cloud services, Azure Active Directory (Azure AD), and Microsoft Entra ID
  • Managed document collaboration, file sharing, and information management systems using Microsoft SharePoint
  • Provided technical and administrative support for digital systems, user accounts, and business processes
  • Managed electronic records and maintained accurate information management systems

GDPR Governance support

  • Handled sensitive and confidential information appropriately and professionally
  • Ensured compliance with company procedures, governance standards, and data protection requirements
  • Supported operational governance, compliance processes, and organisational standards across the business
  • Communicated professionally with clients, suppliers, stakeholders, and external partners
  • Responded to enquiries, resolved customer issues, and maintained high standards of customer service
  • Prepared meeting agendas, notes, presentations, and follow-up action plans using Microsoft PowerPoint
  • Built and maintained strong working relationships across teams and business partners

Reporting

  • Maintained confidential business and customer information securely in line with data protection requirements
  • Produced reports, spreadsheets, dashboards, and performance data using Microsoft Excel, including formulas and data analysis
  • Analysed operational and business data to support decision-making and reporting requirements
  • Updated databases, CRM systems, and digital records ensuring data accuracy and compliance
  • Used Oracle CRM to manage customer records, operational activities, and service requests

Business Support Administrator

CTM
01.2018 - 12.2020
  • Prioritised competing tasks and high-volume workloads with superior time management and business acumen.
  • Updated client accounts and information using Oracle CRM .
  • Monitored staff performance and developed improvement plans.
  • Managed appointment scheduling for senior management, optimising their daily agendas and productivity.

Education

Master of Science - Data science and Analytics

University of Hertfordshire
Hatfield
01-2022

Skills

Technical

  • Excel & Dashboards
  • Jira & Tracking
  • PowerPoint & Reporting
  • Data Analysis
  • Record Management
  • KPI Monitoring
  • Budget Tracking
  • GDPR Compliance
  • MS Office Suite

Leadership

  • Team Coordination
  • Process Improvement
  • Meeting Management
  • Stakeholder Reporting
  • Mentoring Colleagues
  • Decision Support

Personal

  • Detail Oriented
  • Highly Organised
  • Proactive Thinker
  • Reliable & Dependable
  • Clear Communicator
  • Takes Ownership
  • Adaptable & Flexible
  • Discreet & Professional

Certification

  • Microsoft Office Specialist: Excel Expert
  • NVQ Level 3 Business Administration
  • BCS Practitioner Certificate in Data Protection
  • Mental Health First Aid

Interests

  • I love playing Golf
  • I'm a certified Yoga instructor I teach yoga as a volunteer in Art of Living NGO
  • Travelling to different places interests me to know the language and culture of particular countries

Accomplishments

  • Introduced a meeting minute template adopted across the team, improving consistency and accountability.
  • Worked directly with senior leadership to develop and administer £3,50,000 per year department budget.
  • Planned and coordinated 10+ operational & client support projects resulting in 25% improvement in workflow efficiency and timely project delivery.
  • Awarded Best performer of the year 2025 for creating & implementing policies which improved the client satisfaction

Timeline

Business Operations Specialist

TSP Cloud Limited
12.2023 - Current

Business Support Administrator

CTM
01.2018 - 12.2020

Master of Science - Data science and Analytics

University of Hertfordshire
Prajwala K