Prajwala K

Administration & Operations

• Managed day-to-day business operations and administrative activities across multiple functions
• Coordinated schedules, meetings, internal communications, and operational workflows to ensure deadlines were achieved efficiently
• Maintained accurate digital records, reports, and documentation using Microsoft 365 and SharePoint
• Monitored workflows, prioritised competing tasks, and resolved administrative issues proactively
• Supported operational processes and business continuity through effective organisation and coordination

Stakeholder Support

• Communicated professionally with clients, suppliers, stakeholders, and external partners
• Responded to enquiries, resolved customer issues, and maintained high standards of customer service
• Prepared meeting agendas, notes, presentations, and follow-up action plans using Microsoft PowerPoint
• Built and maintained strong working relationships across teams and business partners
• Conducted Scrum meetings, prepared accurate meeting notes and action trackers, and ensured agreed actions were followed through by the appropriate team members within project timelines

Data and Reporting

• Maintained confidential business and customer information securely in line with data protection requirements
• Produced reports, spreadsheets, dashboards, and performance data using Microsoft Excel, including formulas and data analysis
• Analysed operational and business data to support decision-making and reporting requirements
• Updated databases, CRM systems, and digital records ensuring data accuracy and compliance
• Used Oracle CRM to manage customer records, operational activities, and service requests

Project Support

• Coordinated multiple projects and tracked progress against deadlines and operational targets
• Supported teams with planning, documentation, scheduling, and task management using Microsoft Planner
• Assisted in improving systems, procedures, and operational efficiency across business functions
• Ensured actions from meetings, projects, and operational reviews were completed on time

System Management

• Used cloud-based systems, CRM platforms, and office software daily to support business operations
• Administered and supported Microsoft Azure cloud services, Azure Active Directory (Azure AD), and Microsoft Entra ID
• Managed document collaboration, file sharing, and information management systems using Microsoft SharePoint
• Provided technical and administrative support for digital systems, user accounts, and business processes
• Managed electronic records and maintained accurate information management systems

GDPR Governance support

• Handled sensitive and confidential information appropriately and professionally
• Ensured compliance with company procedures, governance standards, and data protection requirements
• Supported operational governance, compliance processes, and organisational standards across the business
• Communicated professionally with clients, suppliers, stakeholders, and external partners
• Responded to enquiries, resolved customer issues, and maintained high standards of customer service
• Prepared meeting agendas, notes, presentations, and follow-up action plans using Microsoft PowerPoint
• Built and maintained strong working relationships across teams and business partners

Reporting

• Maintained confidential business and customer information securely in line with data protection requirements
• Produced reports, spreadsheets, dashboards, and performance data using Microsoft Excel, including formulas and data analysis
• Analysed operational and business data to support decision-making and reporting requirements
• Updated databases, CRM systems, and digital records ensuring data accuracy and compliance
• Used Oracle CRM to manage customer records, operational activities, and service requests

• Prioritised competing tasks and high-volume workloads with superior time management and business acumen.
• Updated client accounts and information using Oracle CRM .
• Monitored staff performance and developed improvement plans.
• Managed appointment scheduling for senior management, optimising their daily agendas and productivity.