Prajwal Gurung
Farnborough,Hampshire
Summary
As a highly versatile and disciplined person with the ability to successfully manage a Level 4 multi-functional role at Currys, mastering complex systems from specialised mobile sales and customer support to essential inventory logistics, I have achieved top performance by delivering tailored solutions and consistently meeting challenging sales targets through a consultative approach, trying to solve customer problems and give technological expertise to drive customer satisfaction. I look to not only work hard at work but also become accomplished in outside extracurricular activities like the Kumon educational programme I had accomplished in 2019 or other feats such as achieving the role of Corporal in the air cadets in 2017.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work history
Level 4 Sales Support
Currys PLC
Farnborough, Hampshire
2022.10 - Current
- Served as a primary point of contact for post sales support, whether it would be troubleshooting technical issues, sorting returns and exchanges or resolving complex issues efficiently to maintain customer satisfaction
- As a level 4 sales support, I am required to work in every department for the store from regular sales to sales support, mobile contracts and inventory logistics. In this role I am required to multi-task, juggling and overseeing multiple sections in a store on a busy day, providing support where it is needed while also consistently hitting my own personal sales targets and helping the team reach the end goal together.
- Helping customers with in-depth product knowledge across various technology categories such as computing, home appliances and TV's employing a consultative selling approach to identify their needs and deliver tailored solutions including extended warranties and associated services, resulting in consistent achievement of challenging sales targets
Ward House Keeper
NHS
Frimley, Surrey
2020.11 - 2022.04
- Maintained high standards of cleanliness and hygiene across patient rooms and common areas, ensuring compliance with NHS safety protocols and infection control guidelines during the COVID pandemic.
- Supported patient well-being by delivering fresh linens and restocking essential supplies, contributing to a comfortable and safe care environment in alignment with NHS quality standards.
- Followed thorough waste management procedures by sorting and disposing of medical and general waste.
Education
Bachelor of Science - BSc Real Estate
University Of West england (UWE)
Bristol 2022.09 - 2025.07
A-Levels - Business, Accounting, Economics
Farnborough Sixth Form College
Farnborough, Hampshire 2020.09 - 2022.06
English Certification - The Kumon English Programme
Kumon
Frimley, SurreySkills
- Bilingual - Fluent in Nepalease and English
- Fast Learner
- Open minded to listening to others
- Unafraid to speak opinion
- Tech Sav (IT)
- IT Profeicient (Word, Excel, PowerPoint)
- Complex Problem Solver
- Versatile at the workplace
- Time Management
- Very easy going
- Easy to get along with
- Upselling
- Accounting
- Ability to Troubleshoot IT problems
Timeline
Level 4 Sales Support
Currys PLC
2022.10 - Current
Bachelor of Science - BSc Real Estate
University Of West england (UWE)
2022.09 - 2025.07
Ward House Keeper
NHS
2020.11 - 2022.04
A-Levels - Business, Accounting, Economics
Farnborough Sixth Form College
2020.09 - 2022.06
English Certification - The Kumon English Programme
Kumon