Praise Quadri
Stirling
Summary
Analytical Mathematics and Statistics graduate with experience in digital banking and customer service. Demonstrates a solid foundation in quantitative analysis and structured problem-solving within regulated environments. Currently enhancing technical skills in Python, SQL, Power BI, and Excel, with a focus on data analytics and risk management.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor - Digital Banking
Santander UK
Glasgow, Lankanshire
2026.05 - Current
- Managed high volume of customer interactions, ensuring accuracy and service quality while tailoring communication to customers' varying levels of digital confidence.
- Provided professional support for diverse digital banking queries, employing structured problem-solving to investigate issues and implement effective solutions.
- Handled sensitive customer and financial information accurately and confidentially, following banking procedures within a regulated environment.
- Resolved customer issues and transactions using internal systems, escalating risks or complex cases to management.
Self-Employed Hairdresser (Weekends)
Braids & Locs Scotland
2021.07 - Current
- Built and maintained a loyal client base through excellent communication and service.
- Handled customer queries, complaints, and bookings with professionalism and efficiency.
- Utilised digital communication platforms for seamless scheduling and timely client updates.
Children's Toy Manufacturer
Slime Nigeria
2018.05 - 2020.12
- Developed and marketed safe children's toys, overseeing all business operations to ensure quality and compliance.
- Documented production, sales, and customer feedback to inform product development and improve customer experience.
- Engaged with customers during trade fairs and on social media, addressing enquiries to enhance customer satisfaction.
Education
Bachelor of Science - Mathematics and Statistics
University of Strathclyde
Glasgow2026-09
Higher National Diploma - AAABBB, ABB (incl. A in Mathematics & Advanced Mathematics)
Dunblane High School
Dunblane, STG2023-01
Skills
- Technical Support
- Digital Literacy in Banking
- Issue Resolution
- System Navigation
- Data Management
- Reporting Skills
- Customer communication & service
- Analytical Thinking
- Time Management
- Numeracy
- Teamwork & Independence
- RStudio
- Power BI - Developing
- Excel
Custom
- Counter staff, Cancer research Stirling, 2022, Assisted customers and processed sales transactions., Maintained stock displays and supported fundraising initiatives.
- Food Bank Volunteer, Transition Stirling, 2021-01-01, 2022-12-31, Helped distribute food parcels to individuals and families in need., Assisted with sorting, packaging and inventory management.
- Helper for the Ignite group, Stirling Baptist Church, 2023-01-01, Present, Supported children's activities and group sessions., Assisted in creating a welcoming and safe environment for participants.
Timeline
Customer Service Advisor - Digital Banking
Santander UK
2026.05 - Current
Self-Employed Hairdresser (Weekends)
Braids & Locs Scotland
2021.07 - Current
Children's Toy Manufacturer
Slime Nigeria
2018.05 - 2020.12
Bachelor of Science - Mathematics and Statistics
University of Strathclyde
Higher National Diploma - AAABBB, ABB (incl. A in Mathematics & Advanced Mathematics)
Dunblane High School