Ambitious and solutions-oriented professional with expertise in data analytics, technical innovation, and stakeholder management. Focused on driving impactful business outcomes by embracing new challenges that demand analytical precision and creative problem-solving, while continuously enhancing operational efficiency and supporting strategic decision-making.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Senior software engineer
Temenos
Chennai, India
02.2020 - 12.2023
Led analysis, development, and resolution of complex issues in Temenos Banking T24 core module, ensuring minimal disruption to banking operations.
Managed defect tracking and resolution through detailed documentation and collaboration with development team, improving overall system stability and user satisfaction.
Acted as a primary point of contact for stakeholders, translating technical requirements into actionable development tasks and delivering software enhancements on time.
Automation specialist
Amazon
, India
07.2017 - 01.2020
Led ownership and development of key operational tools, overseeing team deliverables to ensure consistent performance improvements and timely execution of business objectives.
Collected, analysed, and presented critical application performance metrics, enabling data-driven decision-making and system optimisation.
Collaborated with stakeholders to translate complex business requirements into functional deliverables, assessing and mitigating associated risks, and ensuring alignment with technical objectives.
Developed and maintained detailed process workflows, along with technical and business documentation, streamlining operations and ensuring transparency across projects.
Effectively managed escalations, resolving high-priority business tickets end-to-end, while providing technical and business process training to stakeholders.
Utilised advanced MS Excel functions, SQL, and MySQL to manipulate large datasets, presenting actionable insights through dashboards, PivotTables, and graphical representations.
Executed programming tasks related to the configuration, debugging, and deployment of software tools in support of operational objectives, ensuring efficient code releases and deployment cycles.
Programmer Analyst
Cognizant Technology Solutions
, India
06.2015 - 07.2017
Managed, maintained, and administered SharePoint applications (MOSS 2007/WSS 3.0) for global clients, including the design, development, and delivery of SharePoint sites and Web Part Forms. Resolved day-to-day operational issues and ensured seamless functionality of SharePoint systems, including content management and storage solutions.
Led implementation of K2 BlackPearl processes, gaining expertise in development of new K2 workflows and InfoPath forms, improving process efficiency and reducing manual interventions.
Spearheaded performance, scalability, and availability of 7+ high-traffic websites for a major client. Engaged in detailed application analysis and solution design, collaborating closely with users and cross-functional teams to deliver customised software solutions aligned with business objectives.
Monitored and managed application jobs using UC4 and CA workload automation tools, ensuring consistent performance and system stability through daily checks and issue resolution.
Gathered and consolidated feedback from various teams, producing bi-weekly reports for senior management to track project progress, identify risks, and drive informed decision-making.
Education
Master of Science - Business Analytics
Aston University
Birmingham
01.2024 - 01.2025
Bachelor of Technology - Information Technology
R.M.K Engineering College
India
07.2011 - 04.2015
Skills
Machine Learning (ML)
Python Programming
Performance Analytics
Data Mining & Visualisation
Descriptive Analytics
Decision Models
SQL/SQL Server/MySQL
SharePoint Development
Agile Methodologies
Financial Analysis
Web Development (ASPNET, HTML, CSS, JavaScript)
Programming for Data Analytics
Linux/Unix Basics
Problem Solving & Structured Thinking
Stakeholder Management
Accomplishments
Received client appreciation for providing exceptional technical support and resolving critical issues under tight deadlines.
Recognised by senior management for outstanding project delivery, demonstrating bias for action and deep analytical skills in key performance areas.
Led the initiative to summarise and present daily activities in graphical formats for senior leadership, enhancing transparency and strategic decision-making.
Awarded the "Project Management Excellence" badge and named Star of the Month for exceptional contributions to team success in June 2019.