Pragya Poudel
London,greator london
Summary
Hospitality professional with a strong focus on customer service and efficiency. Demonstrates exceptional order-taking proficiency, ensuring seamless operations while adhering to hygiene regulations. Known for maintaining patience and composure in fast-paced environments, effectively managing time to enhance guest satisfaction. Committed to fostering a hospitality-focused mindset, aiming to contribute positively to team success and guest experiences.
Overview
1
1
year of professional experience
Work history
Waitress
Gorkha Chef cafe
Nottingham
09.2025 - Current
- Provided attentive service to customers ensuring pleasant dining experience.
- Assisted in maintaining cleanliness and organisation of dining area and kitchen.
- Delivered accurate food and drink orders to customers in timely manner.
- Collaborated with kitchen staff to ensure efficient food preparation and service.
- Managed over 50 customer calls daily to address inquiries and provide support.
Waitress
Himalayan Java Coffee
Kathmandu, Nepal
06.2024 - 03.2025
- Managed table settings for enhanced dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
Bachelor of Arts - Accounting
Coventry University
London 09.2025 -
Skills
- Order taking proficiency
- Patience and composure
- Hygiene regulations compliance
- Time management
- Hospitality-Focused mindset
Timeline
Waitress
Gorkha Chef cafe
09.2025 - Current
Bachelor of Arts - Accounting
Coventry University
09.2025 -
Waitress
Himalayan Java Coffee
06.2024 - 03.2025