Pragati .
Customer Program Manager
Summary
Dedicated Telecom professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
RAN Operations Manager
Mavenir
Reading
2021.05 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Internal Stakeholder management.
- External Stakeholder management.
- Cost and Quality Management.
Technical Project Manager
Nokia
Chennai
2018.08 - 2021.05
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Managed 7 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Updated customers and senior leaders on progress and roadblocks.
- Maintained strict budgetary control on POC projects ranging from $10Million to $50Million and working with project teams to track costs and control expenditures without sacrificing quality.
Technical Project Manager
Mavenir
Mumbai
2018.05 - 2018.07
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Managed 5 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Updated customers and senior leaders on progress and roadblocks.
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Communicated project plans and progress to key stakeholders and project contributors.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Senior Member of Technical Staff - II
Altiostar
Bangalore
2018.01 - 2018.05
- Implemented process improvements to smooth development cycle and increase collaboration.
- Developed new network trainings with advanced features and improved performance.
- Designed robust improvements to Product Management by applying technical knowledge and incorporating changes from senior staff.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
Freelance Trainer
Freelance
Bangalore
2016.11 - 2017.12
- Trained more than 750 engineering professionals globally on LTE ,LTE Advanced ,Planning & Optimization, with Multivendor profiling.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Recruited and trained new members of different telecom vendors service team.
- Educated clients on proper use of products and systems.
- Developed training materials, and manuals on LTE & LTE advanced.
Lead Product Engineer
Aircom
Gurgaon
2016.01 - 2016.10
- Drove continuous improvement culture in engineering to provide clear product design standards, improve manufacturability through enhanced documentation and reduce engineering cycle time.
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Created designs at minimal costs using high-volume manufacturing processes and careful material selection.
- Launched customer-driven design review process to enhance customer experiences and efficiency.
- Drafted clear technical documentation, detailing product design specifications.
- Provided clear and timely technical data required for design and specification of product.
Trainer
Ericsson
Gurgaon
2015.04 - 2016.01
- Trained more than 1000 engineering professionals globally on LTE ,LTE Advanced ,Planning & Optimization, with Multivendor profiling.
- Recruited and trained new members of different telecom vendors service team.
- Educated clients on proper use of products and systems.
- Developed training materials, and manuals on LTE & LTE advanced.
- Supported productivity increase and business growth through new hire training and mentoring.
- Implemented diverse instructional methods, optimizing trainee engagement.
Engineer
Ericsson
Noida
2011.01 - 2015.04
- Illustrated potential obstacles when conducting site assessments for planned projects.
- Well versed in Using various LTE Traces like LTE UETR, to Analyze Internal events as part of performance optimization
- Perform regular LTE RAN Parameter Consistency checks and Audits using ERTT.
- Very competent on detailed L3 event analysis.
- Daily KPI monitoring for Accessibility, Retainability, Integrity, Mobility & Availability.
- Report preparation and providing recommendation for improvement of KPI
- Analysis of cluster drives and providing solutions for LTE Accessibility, LTE integrity and LTE Retainability
- Performing LTE Pre-launch and Post launch network optimization for ATT different markets
- Including TEMS drive analysis, neighbor relation, tilts and parameter optimization and GNG report generation.
Fundraiser
Child Rights & You
Delhi
2010.07 - 2011.01
- Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Developed and implemented marketing campaigns targeting donors.
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
Education
Bachelor of Science - Electronics & Communication
Rajasthan Technical University
Jaipur, India 2006.08 - 2010.06
Skills
New Business Development
Territory Management
Coaching and mentoring
Business development and planning
Database Management
Strategic account development
Review of contracts
Strategic planning
Account management
Analytical problem solver
Certification
Certified PMP, PMI - Nov'2020
Timeline
RAN Operations Manager
Mavenir
2021.05 - Current
Certified PMP, PMI - Nov'2020
2020-11
Technical Project Manager
Nokia
2018.08 - 2021.05
Technical Project Manager
Mavenir
2018.05 - 2018.07
Senior Member of Technical Staff - II
Altiostar
2018.01 - 2018.05
Freelance Trainer
Freelance
2016.11 - 2017.12
Lead Product Engineer
Aircom
2016.01 - 2016.10
Trainer
Ericsson
2015.04 - 2016.01
Engineer
Ericsson
2011.01 - 2015.04
Fundraiser
Child Rights & You
2010.07 - 2011.01
Bachelor of Science - Electronics & Communication
Rajasthan Technical University
2006.08 - 2010.06