Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Languages
Timeline
Generic

Pradnya Agale

Leicester,Leicestershire

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Service Desk Analyst

Wipro
India
06.2021 - 12.2021
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Managed 15-20 tickets per day.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Attended daily team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Resolved common user concerns by utilizing preset issue resolution scripts.

Designation Associate

Accenture
India
10.2018 - 02.2020
  • Fast responses to and resolution of assistance requests. completed, on average, 20-30 problems in one day.
  • Troubleshoot IT-related issues (hardware, software, network, peripherals, VPN).
  • Performed web research and tests to look for and fix software and hardware problems.
  • Primary point of contact help was given to customers in timely, accurate, and professional manner.

Designation GIS Analyst

Accenture
India
04.2018 - 07.2018
  • Mapped telecom fiber networks into AutoCAD tool “Spatial NET” with highest accuracy.
  • Managed over 15 Location ID's per day.
  • Extracted OSP details from Spatial NET into Excel.

Education

Master of Science - CyberTechnology

De Montfort University
Leicester, United Kingdom
01.2022 - 10.2023

Bachelor of Engineering - Electronics And Telecommunication

Smt. Indira Gandhi College of Engineering
Mumbai
07.2013 - 07.2017

Skills

  • Technical Skills:
  • Good understanding of OSI model TCP/IP protocol suite(IPv4 Addressing),(TCP & UDP)
  • Switching & Routing: RIP, EIGRP, OSPF, BGP, Route Summarization, IP addressing, SubNetting, Supernetting
  • Security: NAT, PAT, ACL, Kali Linux, Burp Suite, Malware Analysis, Vulnerability Assessment, Cyber Security Tools, Ethical Hacking, Intrusion Detection System, Kali Linux, Threat Analysis, SIEM Tools
  • Simulation Software: Cisco Packet Tracer, GNS3
  • Microsoft Active Directory
  • Polite, kind, and passionate
  • Clarity in communicating
  • Perform successfully in team work Environment
  • Desktop troubleshooting
  • Cisco Certified Network Associate: Network Security

Additional Information

  • Won the consolation prize in the national level project competition‘TANTRAGYAN2017'
  • Won second prize in technical paper presentation at college level.
  • Participated in National Level Technical Paper Presentation.
  • Poster presented in “8thIndian Youth ScienceCongress” organized by Mumbai University.

Interests

  • Have a keen interest in Music, dancing, and Reading.
  • I am hard working with a strong incisive mind, an ethical core and the desire to compete.

Languages

English
Fluent
Hindi
Fluent
Marathi
Fluent

Timeline

Master of Science - CyberTechnology

De Montfort University
01.2022 - 10.2023

Service Desk Analyst

Wipro
06.2021 - 12.2021

Designation Associate

Accenture
10.2018 - 02.2020

Designation GIS Analyst

Accenture
04.2018 - 07.2018

Bachelor of Engineering - Electronics And Telecommunication

Smt. Indira Gandhi College of Engineering
07.2013 - 07.2017

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Pradnya Agale