Pradeep Prabhakaran
Coventry,COV
Summary
Accomplished professional with expertise in hospitality management, known for upholding hygiene standards and ensuring compliance with regulations. Demonstrates proficiency in marketing strategies, menu development, and POS systems, alongside a strong command of recruitment processes and inventory control. Skilled in supply chain management and team leadership, with a proven track record in training and development. Proficient in Microsoft Excel, MS Office Suite, Outlook management, PowerPoint presentations, and word processing. Committed to leveraging skills to drive operational excellence and enhance customer satisfaction within the hospitality industry.
Offering strong leadership and strategic planning capabilities with background in team management and operational oversight. Knowledgeable about enhancing productivity, fostering positive work environments, and driving continuous improvement. Ready to use and develop communication, problem-solving, and decision-making skills in any role.
Overview
26
26
years of professional experience
2014
2014
years of post-secondary education
Work history
General Manager
Popeyes Coventry
2025.11 - 2026.02
- Managed overall performance of restaurant operations.
- Coached and motivated team members to achieve peak performance.
- Supported delivery of sales budgets, stock management, and P&L targets.
- Ensured compliance with food safety, health, and safety regulations.
- Developed and scheduled efficient training plans for staff.
- Maintained high energy levels, smooth service, and a positive workplace culture.
- Facilitated clear communication among team, line management, and support departments.
General Manager
Greggs - Rugby
Rugby
2024.04 - 2025.11
- Managed and trained a team of over 15 sales associates, enhancing efficiency and decreasing turnover by 20%.
- Increased sales by 18% through strategic scheduling, upselling methods, and customer engagement initiatives.
- Achieved customer satisfaction ratings exceeding 95% by resolving complaints and improving in-store service quality.
- Optimized inventory management, accomplishing a 12% reduction in stock losses via effective tracking and forecasting.
- Led enhancements in merchandising, resulting in a 10% rise in impulse purchases.
Area Manager
Tim Hortons
2019.08 - 2024.02
- Oversaw 10+ restaurant locations, ensuring operational excellence through weekly audits, cash checks, and delivery reviews.
- Increased sales by 5% YoY, exceeding forecast figures by 0.5% through superior customer experience & strategic marketing.
- Led & mentored 50+ store managers & staff, improving overall team efficiency and reducing turnover.
- Reduced shrinkage by 2%, implementing tighter inventory controls and stock monitoring.
- Ensured 100% compliance with safety regulations, temperature checks, and security protocols, reducing operational risks.
- Improved alarm compliance by 30%, ensuring daily restaurant security checks for all locations.
- Enhanced operational processes, increasing restaurant efficiency and reducing downtime.
Store Manager
Domino's Pizza Limited
Coventry, West Midlands
2013.04 - 2019.08
- Led a team of over 50 employees, optimizing operations to guarantee seamless service during peak hours.
- Boosted store profitability by 12% through effective budget management, enhancing team productivity, and refining processes.
- Drove a 20% improvement in employee retention by spearheading recruitment, training initiatives, and performance evaluations.
- Advanced marketing and business development efforts, resulting in an 8% year-over-year sales increase.
- Streamlined inventory management, minimizing shortages and improving stock control.
- Achieved 100% compliance with health, safety, and cleanliness standards, preserving brand reputation.
Bar Supervisor / Assistant F&B Outlet Manager
Danubius Hotel Regents
London
2024.04
- Managed daily operations for F&B outlets, achieving 100% compliance with safety, hygiene, and licensing regulations.
- Increased bar revenue by 15% through identifying sales opportunities and implementing upselling techniques.
- Supervised and trained a team of 20+ staff, enhancing service efficiency and reducing turnover rates.
- Optimized staff scheduling, lowering labor costs by 10% while preserving operational efficiency.
- Streamlined inventory and supply chain processes, decreasing stock wastage by 12%.
- Led operations in the absence of the F&B Manager, maintaining seamless service and high guest satisfaction.
F&B Manager
Western Burns Hotel, Kensington, London
London
2011.04 - 2013.03
- Oversaw Food and Beverage operations, managing restaurant, room service, lounge, bar, and C&E with turnover of two million.
- Reduced stock and cash losses while decreasing wage costs since appointment.
- Achieved beverage gross profit margin of 77% through effective management strategies.
- Managed staff schedules, holidays, and payroll, aligning staffing levels with budgetary requirements.
- Executed disciplinary actions in accordance with policies and legal regulations as necessary.
- Handled Duty Manager shifts, gaining expertise in hotel reception and reservations management.
- Organized meetings and conferences for both internal and external bookings.
Head Waiter
P&O Cruises
2007.01
- Advanced from Waiter (2002) to Head Waiter (2007), showcasing leadership and exceptional service quality.
- Led and trained a team of over 10 waitstaff, guaranteeing smooth fine-dining operations and high guest satisfaction.
- Enhanced table turnover rates, boosting efficiency and raising restaurant revenue by 12%.
- Provided premium guest experiences, achieving customer satisfaction scores of over 98%.
- Collaborated with kitchen and bar teams to streamline service and ensure timely order delivery.
Head Waiter
Hotel Taj President
Mumbai
2000.01 - 2007.01
- Led and mentored a team of over 60 waitstaff, improving service efficiency and performance.
- Advanced from Waiter to Senior Waiter, then to Head Waiter, and ultimately chosen as Bartender due to exceptional performance.
- Improved guest experiences by achieving a 98% customer satisfaction rate through personalized service.
- Specialized in British and Mediterranean cuisine, adept at addressing dietary requirements and VIP guest preferences.
- Resolved customer complaints effectively, enhancing service recovery and retaining loyal patrons.
Education
MBA - Hospitality Management
University of Wales
Cardiff, UKBBA - Hospitality Administration and Management
Hammersmith And West London College
CardiffSkills
- Hospitality management
- Hygiene standards
- Compliance and regulations
- Marketing strategies
- Menu development
- POS systems expertise
- Recruitment processes
- Inventory control
- Supply chain management
- Team leadership
- Training and development
- Microsoft Excel
- MS Office Suite proficiency
- Outlook management
- PowerPoint presentations
- Word processing
References
References available upon request.
Timeline
General Manager
Popeyes Coventry
2025.11 - 2026.02
General Manager
Greggs - Rugby
2024.04 - 2025.11
Bar Supervisor / Assistant F&B Outlet Manager
Danubius Hotel Regents
2024.04
Area Manager
Tim Hortons
2019.08 - 2024.02
Store Manager
Domino's Pizza Limited
2013.04 - 2019.08
F&B Manager
Western Burns Hotel, Kensington, London
2011.04 - 2013.03
Head Waiter
P&O Cruises
2007.01
Head Waiter
Hotel Taj President
2000.01 - 2007.01
BBA - Hospitality Administration and Management
Hammersmith And West London College
MBA - Hospitality Management
University of Wales