Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pradeep Nettem

Hyderabad

Summary

Highly motivated Customer Service Associate with a proven track record of providing outstanding support and resolving customer inquiries with efficiency and professionalism. Skilled in building and maintaining strong customer relationships, ensuring satisfaction, and fostering loyalty. Adept at managing time, adhering to compliance standards, and implementing process improvements to optimize service delivery. Proficient in Microsoft Office and experienced in working within regulated environments to meet and exceed organizational goals.

Overview

18
18
years of professional experience

Work History

Customer Service Executive

Kentucky Fried Chicken
09.2023 - Current
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

Customer Service Manager

Indomexican Restaurant
03.2020 - 08.2023
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Outlets Manager

Golden Park
01.2013 - 08.2019
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business
  • Directed daily operations of the food and beverage department, maintaining high standards and compliance with company policies
  • Built and maintained positive relationships with clients, addressing concerns promptly and efficiently
  • Developed and implemented procedures to improve team efficiency and customer outcomes

Travel Coordinator

Ministry of Interior N.S.A
12.2010 - 01.2013
  • Managed travel arrangements for individuals and groups, ensuring seamless experiences
  • Maintained accurate records of client interactions and vendor agreements
  • Negotiated contracts to secure cost-effective solutions and maximize client satisfaction
  • Demonstrated strong multitasking abilities, balancing client needs and operational priorities

Food and Beverage Coordinator

Family World
01.2007 - 11.2010
  • Conducted detailed reviews to ensure customer needs were met and exceeded
  • Collaborated with team members to deliver seamless service and promote sales
  • Maintained compliance with operational policies and procedures, fostering positive customer outcomes

Education

Bachelor's Degree - BHMCT (Bachelor of Hotelmanagement&catering Tech.)

Niraj College of Hotel Management
Hyderabad, India
12.2006

Skills

  • Customer Service Excellence
  • Problem Solving
  • Compliance and Accuracy
  • Time Management
  • Technical skills- Ms Office, Database Management
  • Leadership
  • Payment management
  • Team collaboration

Languages

English
Hindhi
Telugu

Timeline

Customer Service Executive

Kentucky Fried Chicken
09.2023 - Current

Customer Service Manager

Indomexican Restaurant
03.2020 - 08.2023

Outlets Manager

Golden Park
01.2013 - 08.2019

Travel Coordinator

Ministry of Interior N.S.A
12.2010 - 01.2013

Food and Beverage Coordinator

Family World
01.2007 - 11.2010

Bachelor's Degree - BHMCT (Bachelor of Hotelmanagement&catering Tech.)

Niraj College of Hotel Management

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Pradeep Nettem