Prach Ovi Sultana
London,UK
Summary
Offering strong customer service skills and knack for creating warm and welcoming environment. Knowledgeable about business management, accounting, coffee brewing techniques, Always committed to enhancing customer service quality and fostering welcoming atmosphere.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Master barista
Costa Coffee
London
2023.01 - Current
- Implemented rotational cleaning schedules amongst staff members – ensuring all areas of the café remained clean and tidy at all times.
- Conducted regular inventory checks for timely ordering of supplies.
- Prioritised cleanliness, ensuring a welcoming environment for customers.
- Achieved consistent espresso quality with careful attention to grind size and extraction time.
- Delivered excellent customer service, addressing queries and complaints promptly and efficiently.
ENTREPRENEUR
Prachu's Collection
Bangladesh
2019.01 - 2022.01
- Self-employed and run clothing business online through Facebook.
- Solely managed the business operations from getting products from the manufacturer to the final transaction.
- Provided customer service.
- Online Marketing.
ACCOUNTANT
SAM Group Of Industries
Dhaka
2018.01 - 2022.01
- Financial handling.
- Collecting, tracking and calculating financial data for the company.
- Making and handling budgets.
- Undertaking financial audits.
- Reviewing company report.
Education
Master of Business Administration - International Business Management
University Of Sunderland
London 2023.02 - 2024.02
Bachelor of Arts - Creative Arts & Humanities
University Chandpur Govt. College
2013.01 - 2017.01
Skills
- Team player
- Experienced in Customer Service
- Proficient in IT (POS Systems, MS Office, Social Media promotion)
- Quick learner
- Expertise in brewing different types of tea, coffee, latte art
- Experienced in maintenance of coffee machinery
- Multitasking during peak times
- Calm under pressure
- Complaint resolution
- Punctuality
- Health and Safety Compliance
- Upselling techniques
- Staff training and mentoring
Languages
English
Bengali
Hindi (Speaking Only)
References
References available upon request.
Timeline
Master of Business Administration - International Business Management
University Of Sunderland
2023.02 - 2024.02
Master barista
Costa Coffee
2023.01 - Current
ENTREPRENEUR
Prachu's Collection
2019.01 - 2022.01
ACCOUNTANT
SAM Group Of Industries
2018.01 - 2022.01
Bachelor of Arts - Creative Arts & Humanities
University Chandpur Govt. College
2013.01 - 2017.01