Prachi Singh Chauhan
Summary
Accomplished in elevating operational efficiencies and spearheading revenue growth, I leveraged strategic planning and CRM proficiency at Heading Wedding Pvt Limited to enhance customer relationships and drive business development. My leadership at PVH Corp. De fostered a collaborative environment, boosting sales team performance through expert training and market understanding.
Overview
8
8
years of professional experience
Work History
SENIOR SALES ASSOCIATE
Pvh Corp. De
05.2023 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Generated sales leads and cold called potential customers.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
STORE MANAGER
Rishi Marble And Tiles House
02.2019 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
SENIOR EXECUTIVE- OPERATIONS IN EVENTS
Heading Wedding Pvt Limited
12.2016 - 10.2018
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Education
Master of Arts - MA Luxury Brand Managment
BIRMINGHAM CITY UNIVERSITY
Birmingham, United Kingdom01.2024
BBA - Bachelor of Business Administration
GLOBAL INSTITUE OF TECHNOLOGY AND MANAGEMENT
India08.2016
Skills
Product Knowledge
Management
CRM proficiency
Market understanding
Strategic Planning
Revenue Generation
Contract Negotiations
Sales Planning
Stockroom Management
Customer Retention
Business Development
Cash Handling
Opening and closing procedures
Food safety and sanitation
Timeline
SENIOR SALES ASSOCIATE
Pvh Corp. De
05.2023 - Current
STORE MANAGER
Rishi Marble And Tiles House
02.2019 - 03.2022
SENIOR EXECUTIVE- OPERATIONS IN EVENTS
Heading Wedding Pvt Limited
12.2016 - 10.2018
Master of Arts - MA Luxury Brand Managment
BIRMINGHAM CITY UNIVERSITY
BBA - Bachelor of Business Administration
GLOBAL INSTITUE OF TECHNOLOGY AND MANAGEMENT
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