Prachi Mehta
Isleworth,United Kingdom
Summary
Customer-focused and results-driven professional with extensive experience in customer service, administration, and hospitality management. Proven track record of delivering high levels of customer satisfaction, consistently maintaining excellent service standards, and positive client feedback. Skilled in handling high-volume enquiries, resolving issues efficiently, and building strong customer relationships. Recognised for improving team performance, supporting smooth daily operations, and contributing to business growth. Demonstrates strong communication, adaptability, and a proactive approach in fast-paced environments.
Overview
10
10
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
Carer
Home Support Service
Isleworth, London
2024.01 - Current
- Supported balanced nutrition through preparation of nutritious meals for patients.
- Assisted teams in creating holistic care strategies that address diverse patient needs.
- Collaborated with teams to implement effective care plans for optimal patient outcomes.
- Managed patient records to ensure accurate tracking of medical histories and treatments.
- Demonstrated empathy towards clients' emotional needs, providing reassurance during challenging times.
- Reacted promptly in emergencies to safeguard patient welfare.
- Facilitated communication between patients and families to enhance understanding of care progress.
- Utilised active listening techniques to engage clients, improving their overall happiness and mood.
- Coordinated healthcare appointments to promote timely check-ups and treatments.
Restaurant manager
Bindass
, London
2023.10 - 2024.01
- Assisted kitchen staff in delivering orders promptly and reducing customer waiting time.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Supported daily operations to maintain smooth restaurant functioning.
- Guided new team members to improve service quality.
- Addressed and resolved complaints to enhance customer satisfaction.
- Conducted inspections to ensure adherence to food hygiene standards.
- Facilitated increased table turnover rate through efficient floor management.
- Monitored stock levels to minimise waste and prevent over-ordering.
- Fostered a positive work environment by encouraging team spirit among staff.
General manager
Sakonis Indian restaurant
London, United Kingdom
2018.09 - 2023.08
- Assist with recruitment, orientation, and training for culinary and front-of-house staff.
- Support sales teams by assigning tasks and monitoring performance levels.
- Maintain compliance with monthly health and safety training for all team members.
- Communicate effectively to resolve operational issues and encourage teamwork.
- Help in preparing weekly rotas for multiple branches and managing staff absences.
- Aid in inventory checks and ordering necessary food and equipment supplies.
- Ensure food licences and pest control records are updated consistently.
- Follow sanitation standards and legal regulations diligently.
- Collect customer feedback to suggest areas for improvement.
- Utilise social media platforms for advertising and engaging with customers.
- Supervise staff in the absence of managers to uphold service quality.
Receptionist
Raghudeep eye Hospital
Ahmedabad, India
2016.07 - 2018.09
- Greeted guests upon arrival.
- Assisted visitors to enhance overall experience.
- Managed mail distribution between departments efficiently.
- Provided support for administrative tasks to boost office productivity.
- Handled multi-line telephone system for effective call management.
Education
Master of Business Administration - International Business Management
Middlesex University
City of LondonBachelor of Business Administration - Commerce
SOM LALIT
Ahmedabad, Gujarat, IndiaSkills
- Pioneering and adventurous
- Enterprising and courageous
- Direct and energetic
- Self-motivated and friendly
- Effective communication skills
- Basic computer proficiency
- Business development planning
- Staff development expertise
- Employee database management
- Order management systems
- Sales strategies and cost control
- Product knowledge and customer service
Websites
Certification
- CRM (Certified Restaurant Manager) From NRAEF
- Hospitality Management
LANGUAGES
Gujarati: Native language
Hindi C2 Master or proficient
English: C2 Master or proficient
INTERESTS
Interest: Team sports, public speaking, Travelling and Running.
References
References available upon request.
Timeline
Carer
Home Support Service
2024.01 - Current
Restaurant manager
Bindass
2023.10 - 2024.01
General manager
Sakonis Indian restaurant
2018.09 - 2023.08
Receptionist
Raghudeep eye Hospital
2016.07 - 2018.09
Bachelor of Business Administration - Commerce
SOM LALIT
Master of Business Administration - International Business Management
Middlesex University