Prachi Soni
Summary
Experienced in managing data entry and inventory control, ensuring accuracy and timely processing. Demonstrated aptitude for problem-solving and maintaining organised records. Strong communicator, able to collaborate seamlessly with team members to meet targets. Hardworking professional adept at managing process workflows, ensuring compliance with company standards, and improving operational efficiency. Experienced in coordinating with cross-functional teams, troubleshooting process issues, and maintaining accurate documentation. Strong communicator with focus on delivering quality results and supporting continuous improvement initiatives.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
Amazon Voice Process
Amazon Associate
2025.04 - 2025.10
- Experience working at Amazon in the voice process
- Providing Customer support for both Intermational and Domestic processes
- With a focus on issue resolution and customer satisfaction.
semi voice process
Sitel
2023.07 - 2025.02
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
Exper-Tally
2022.07 - 2023.04
- Maintained accurate financial records using Tally software, facilitating efficient account management and reporting.
- Maintained general ledger with accurate, updated journal entries.
- Monitored debtor and creditor balances, ensuring timely settlements and healthy cash flow.
- Prepared weekly, monthly and annual financial reports for analysis by senior accountants.
- Analysed data for accuracy before inputting into system.
- Managed payroll processing, including calculation of wages, deductions, and tax filings.
- Processed invoices and receipts, contributing to timely and accurate financial transactions.
- Conducted financial audits of company expenses, income and financial controls.
- Textile Company
Education
INTER - MPC
Sarojini Naidu Vanitha Maha Vidyalaya
NampallySSC - Board of Secondary Education
Seven Eight Six Convent School
MM Pahadi RajendranagarSkills
- Microsoft Excel
- Data Entry
- Tally erp expertise
- Accounting processes
- Taxation knowledge MS
- Excel
Certification
- Star Reach for 4 month
- Gold Medal in Karate at State Level Competition
LANGUAGES
English: C2 Proficient
Hindi: C2 Proficient
Telugu: C2 Proficient
HOBBIES AND INTERESTS
Travel, music, Movies & Web series
NATIONALITY
Indian
STATUS
Single
Timeline
Amazon Voice Process
Amazon Associate
2025.04 - 2025.10
semi voice process
Sitel
2023.07 - 2025.02
Exper-Tally
2022.07 - 2023.04
SSC - Board of Secondary Education
Seven Eight Six Convent School
INTER - MPC
Sarojini Naidu Vanitha Maha Vidyalaya