Prachi Singh

• Managed branch with a £50M General Ledger size, strategically driving financial management to achieve an 11% CAGR revenue increase over two years.
• Enhanced branch liquidity and fiscal stability by expanding current account savings account balances by 15% and term deposits by 8% within a financial year.
• Led a team of 15+ in wealth management, recruiting, managing, and mentoring employees which resulted in improved competencies and enhanced team performance.
• Focused on SME business development, accelerating asset growth and increasing the branch's asset book size from €23M to €32M.
• Elevated NPS score to 9 out of 10, reflecting superior customer service standards and improved client satisfaction.
• Upheld 100% audit compliance with both internal and external regulations, performed surprise audits of different branches ensuring operational integrity across the network.
• Leveraged community networking to capitalise on business opportunities, thereby strengthening the branch's market presence.

• Spearheaded a dynamic team of over 7 members, cultivating a conducive environment and steering the attainment of set targets to optimise branch profitability.

• Orchestrated comprehensive team meetings to align expectations, facilitate strategic modifications, and exchange successful team-building strategies.

• Devised robust, goal-oriented daily and monthly output plans, aligning with key customer service and financial benchmarks.

• Instituted regular skills assessments for team members, offering customised training and mentorship programs to enhance performance and bridge competency gaps.

• Led rigorous training initiatives for newcomers, encompassing a range of products and roles, ensuring team efficiency and strict compliance in third-party product sales.

• Fostered regular communication with a portfolio of 370+ clients to ascertain needs, assess current product utilisation, and cross-sell new offerings.

• Diligently monitored customer issues, providing swift resolution to maintain satisfaction and nurture customer loyalty.

• Leveraged creative, strategic thinking, and awareness of market trends to target and cultivate relationships with prospective customers.

• Amplified client base by establishing and nurturing profitable relationships through effective communication and exemplary interpersonal skills.

• Engaged as a key contributor in the Cadastral Mapping Project at the Remote Sensing Application Centre, collaborating closely under the supervision of Dr. Sandeep Goyal, Principal Scientist.
• Instrumental in rectifying cadastral data discrepancies on satellite images, and proficient in transcribing spatial information into a digital format.
• Utilised the ArcGIS tool to compile, analyse, and manage geographic data, thereby ensuring accurate mapping information and the efficient handling of the geographic database.

• Awarded prestigious scholarship
• Collaborated as a "Business Consultant" with Sustainable Thinking Scotland CIC, developing strategies for a new product launch
• Currently conducting research for MBA dissertation on "AI in Anti-Money Laundering: Challenges and Mitigations"

• Attained a CGPA of 7.51

• Achieved the highest marks in the 8th semester, earning a remarkable score of 9.38
• Recognised for academic excellence with the prestigious Chancellor's Scholarship, bestowed by the "State Governor of Madhya Pradesh".