Prabin Gurung
Farnborough
Summary
Product Designer with 5+ years' experience across B2C and B2B digital products, with strengths in communication, stakeholder coordination, and workflow management. Experienced in working remotely with global teams, handling structured admin tasks such as scheduling, document organisation, and internal reporting. Now seeking a part-time administrative role alongside full-time design work, with an interest in supporting promotional and operational activities. Previous experience in customer service and retail further supports my ability to work with people and handle operational tasks effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Designer
BPP Education
01.2024 - Current
- Coordinated 50+ international user interviews, including email communication, scheduling, and feedback consolidation.
- Maintained internal documentation and resource libraries to support design and research teams.
- Collaborated with stakeholders across Europe, Asia, and Africa in a fully remote setup.
- Supported content preparation and updates for the International Agent Portal MVP launch.
Product Designer
Vitality
11.2021 - 01.2024
- Managed communication between design, product, and marketing teams to ensure smooth rollout of updates.
- Organised project folders, tracked feedback cycles, and ensured timely handoff of design assets.
- Worked closely with cross-functional teams in remote settings across different time zones.
- Produced clear documentation to support reporting, iteration, and stakeholder alignment.
Product Designer
Zero Deposit
05.2021 - 11.2021
- Acted as a liaison across five departments, managing updates and circulating key decisions from ideation sessions.
- Created and maintained shared design resources and project summaries to improve team efficiency.
- Supported internal communications by preparing materials and sharing key design progress updates.
Designer/Developer
Freelance
03.2021 - 08.2021
- Managed client communication, quotes, and task tracking for 10+ small business clients.
- Delivered websites and digital experiences on time while keeping all admin and asset organisation in-house.
UX Designer
Bloom
01.2021 - 04.2021
- Organised and led focus group sessions, coordinated materials, took notes, and synthesised findings.
- Ensured timely feedback delivery to product and marketing teams for iteration.
UX Designer
ScribePay
12.2020 - 01.2021
- Created launch support assets and tracked deliverables in preparation for App Store release.
- Assisted with internal organisation of materials, version control, and basic reporting.
Customer Assistant
Tesco
01.2016 - 01.2019
- Provided high-quality customer service by assisting shoppers, handling queries, and resolving complaints in a fast-paced retail environment.
- Managed stock replenishment and merchandising to ensure shelves were fully stocked and visually appealing.
- Operated tills and handled cash/card transactions accurately while maintaining a friendly and efficient checkout experience.
- Supported team operations during busy periods such as seasonal promotions, maintaining calm and professionalism under pressure.
- Gained strong teamwork, communication, and time management skills while balancing part-time work with university studies.
- Part-time
Education
BSc - Information Technology Management
Southampton Solent University
Skills
- Customer Service
- Communication
- Email Management
- Inbox Management
- Stakeholder Communication
- Project Coordination
- Internal Documentation
- Remote Team Collaboration
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Workspace
- Slack
- Notion
- UX Research
- Wireframing
- Prototyping
- Usability Testing
- Figma
- Adobe XD
- Miro
- Sketch
Websites
Certification
- Accessibility and Inclusive Design, Coursera, 2025
- UX Research: Discoveries, Nielsen Norman Group, 2022
Languages
English
First Language
Nepali
Advanced
C1
Chinese (Cantonese)
Elementary
A2
Timeline
Product Designer
BPP Education
01.2024 - Current
Product Designer
Vitality
11.2021 - 01.2024
Product Designer
Zero Deposit
05.2021 - 11.2021
Designer/Developer
Freelance
03.2021 - 08.2021
UX Designer
Bloom
01.2021 - 04.2021
UX Designer
ScribePay
12.2020 - 01.2021
Customer Assistant
Tesco
01.2016 - 01.2019
BSc - Information Technology Management
Southampton Solent University