Prabhnoor kaur Khalsa

• Managed entire visa application process, ensuring compliance with consular and regulatory requirements.
• Conducted thorough document verification for visa applications to prevent fraud and ensure accuracy.
• Handled passport dispatch and delivery securely and promptly to consulates and applicants.
• Implemented new visa processes and operational enhancements to improve efficiency.
• Performed regular audits and quality checks to uphold service-level agreements (SLAs).
• Addressed customer escalations and complex queries while maintaining high service standards.
• Coordinated with embassies, consulates, travel agents, and logistics partners for seamless processing.
• Trained staff to enhance application handling and compliance awareness.

• Led comprehensive AML transaction monitoring for high-risk individual and corporate accounts.
• Analysed unusual transaction patterns including layering, structuring, and rapid fund movement.
• Investigated alerts generated by AML systems, preparing case narratives for STR filing.
• Collaborated with compliance teams to optimise monitoring scenarios and minimise false positives.
• Conducted PEP screening using internal and third-party databases during onboarding and reviews.
• Executed sanctions screening against OFAC, EU, UN, and domestic regulatory lists.
• Performed adverse media screening with automated tools to enhance customer risk ratings.

Maintained audit-ready documentation for all monitoring actions to ensure regulatory compliance.

• Processed new account openings, verifying compliance with Anti-Money Laundering regulations.
• Reviewed customer applications and supporting documentation for accuracy and completeness.
• Facilitated onboarding of new customers by ensuring correct submission of necessary documents.
• Analysed customer profiles to assess risk levels based on occupation, nationality, or source of funds.
• Conducted due diligence checks on high-risk customers in accordance with AML and KYC policies.
• Completed KYC onboarding for new and existing customers by reviewing client documentation.
• Monitored accounts for activity changes that may indicate fraud or suspicious behaviour.
• Performed audits on KYC compliance, AML screening, and Enhanced Due Diligence for corporate clients.