prabhjot kaur

• Performed tagging and labelling of warehouse inventory.
• Stored products in appropriate storage areas to maximise space within warehouse.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Maintained and cleaned warehouse equipment following set procedures.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Prepared items for timely dispatch and safe transportation.
• Recorded number and quality of products, taking appropriate action of defective items.
• Operated lifting equipment to transport and store stock.
• Maintained clean, safe and orderly warehouse space.

• Performed tagging and labelling of warehouse inventory.
• Stored products in appropriate storage areas to maximise space within warehouse.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Maintained and cleaned warehouse equipment following set procedures.

• Supported SEND students by differentiating lesson content and delivery.
• Developed interventions for students currently struggling or at risk of falling behind.
• Stimulated critical thinking through effective questioning.
• Developed and executed lesson plans under guidance to effectively fulfil curriculum requirements.
• Developed creative, varied curriculum to meet diverse student needs.
• Created lesson plans that incorporated mandated topics and included immersive activities for student engagement.
• Distributed materials and resources prior to lessons to ensure students were adequately prepared and motivated to learn.
• Utilized technology to enhance student education and comprehension.
• Balanced university-based study alongside weekly teaching duties.
• Completed in-service and additional training to maintain professional growth.
• Learned and implemented techniques to defuse difficult situations amongst students and achieve positive outcomes.
• Planned and organized classrooms that consistently facilitated positive learning experience.
• Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.

• Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
• Documented accurate and updated caseload records and reports to streamline process.
• Prepared tasty and healthy meals to meet dietary requirements.
• Updated first aid training to protect client welfare.
• Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
• Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
• Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Prioritized person-centered care to maximize independence for clients with dementia and limited mobility.

As a Customer Service Representative (CSR) at Teleperformance, i was responsible for providing excellent customer service to customers over the phone, email, or chat.

Duties

• Provide excellent customer service to customers via phone, email, and chat.
• Respond to customer inquiries in a timely manner, providing accurate information and solutions.
• Follow up with customers to ensure their satisfaction with the resolution of their issue.
• Utilize problem-solving skills to resolve customer issues quickly and efficiently.
• Maintain a positive attitude while interacting with customers.
• Document all customer interactions accurately and completely.
• Monitor customer feedback and provide suggestions for improvement.
• Participate in team meetings and training sessions as required.
• Listened actively to caller concerns, questions and priorities.
• Used strategic questioning to extract important details from callers to help plan responsive action.
• Employed typing speed and accuracy to generate notes while speaking to callers.