Prabha Ancharaz
Middlesex
Summary
Results-driven Bilingual Project Coordinator with extensive experience in logistics, supply chain management, and operational coordination across global markets. Proven ability to manage high-volume shipments, coordinate with key stakeholders, and ensure seamless execution of projects within regulated industries. Skilled in regulatory compliance, client relationship management, and process optimisation, consistently driving efficiency and enhancing service delivery. Adept at overseeing complex logistics, managing cross-functional teams, and resolving operational challenges to maintain high standards of service. Recognised for exceptional organisational skills, problem-solving abilities, and a proactive approach to project execution in fast-paced environments.
Overview
21
21
years of professional experience
4
4
Certifications
1
1
Language
Work History
Customer Service Team
Detector Electronics (UK) ltd
Staines-upon-Thames, Surrey
09.2025 - Current
- Act as the dedicated customer service representative for the assigned customers, providing tailored support and regular updates.
- Manage the full order lifecycle: From order entry and inventory coordination to shipping, invoicing, and post-delivery follow-up.
- Use JD Edwards to process and track orders, ensuring accuracy and timely updates.
- Collaborate with Regional Sales Managers and internal teams to resolve order, shipping, and invoicing queries.
- Communicate proactively with customers regarding order status, delivery timelines, and documentation.
- Coordinate with technical teams and vendors to ensure customer expectations are met.
- Support stock takes and investigate discrepancies.
- Maintain and update customer portals with relevant delivery and order information.
- Conducted regular performance evaluations, offering constructive feedback to help teammates grow professionally.
Project Coordinator
Inceptua Ltd
Windsor, Windsor and Maidenhead
04.2024 - 04.2025
- Tracked and maintained regulatory and patient records to ensure compliance with industry standards
- Managed high-volume inboxes, prioritising urgent inquiries and coordinating prompt responses
- Oversaw shipments by liaising with couriers, warehouses, and customs brokers to ensure timely and compliant deliveries
- Enforced adherence to global SOPs, streamlining operational workflows for order execution
- Served as the primary liaison for clients and vendors, facilitating seamless coordination of pharmaceutical distribution
- Resolved issues related to damaged goods, returns, and replacements, minimising disruption to supply chains
- Compiled and distributed daily performance reports, enhancing operational transparency for stakeholders
Logistics Coordinator
Clifford Chance LLP London
London
11.2012 - 11.2022
- Created and processed export documentation in compliance with diverse international trade regulations
- Collaborated with shipping agents and carriers to ensure timely and efficient transportation
- Developed accurate quotations for international freight services, ensuring cost-effective solutions
- Acted as the key interface between major clients and internal teams, ensuring efficient communication and service delivery
- Operated within a high-pressure environment, coordinating multiple logistics tasks simultaneously
- Executed customs entries using CHIEF systems.
- Assessed and validated system integration processes to enhance workflow efficiency
- Produced daily shipment status reports, improving client visibility and supply chain transparency
- Designed and implemented customised logistics solutions to enhance supply chain efficiency
- Conducted training sessions to improve team proficiency and operational knowledge
Operations Coordinator
Deutsche Post DHL Group
London, LND
08.2007 - 10.2012
- Scheduled and processed freight bookings, ensuring optimal cargo movement efficiency
- Maintained meticulous database records, ensuring accuracy and compliance with reporting requirements
- Coordinated between internal teams to facilitate seamless client product deliveries
- Supervised collection schedules, optimising logistics planning for maximum efficiency
- Ensured the timely preparation and submission of Dangerous Goods Notes (DGN)
- Processed invoices and export certifications, ensuring accurate financial documentation
- Allocated purchase numbers to third-party vendors, enabling seamless financial transactions
- Generated monthly financial performance reports, aiding senior leadership in decision-making
- Established partnerships with shipping firms and key clients to enhance freight solutions
Onsite Coordinator
Deutsche Post DHL Group
London, LND
07.2005 - 08.2007
- Provided onsite logistics support for corporate clients (UBS Pearson JP Morgan)
- Handled shipment verification, packaging, and commercial invoicing
- Managed domestic and international shipments, ensuring compliance with aviation security
- Generated and analysed shipment and productivity reports
Education
Diploma - Accounting and Finance
BBP
City Of London, LND12.2007
Skills
Project Management Logistics Coordination Regulatory Compliance Stakeholder Communication Process Optimisation Financial Management Customs Documentation Client Relationship Management Team Leadership Problem-Solving Reporting & Documentation Supply Chain Management Microsoft Office Applications French Language
Certification
Air Freight International Specialist (CIS)
Timeline
Customer Service Team
Detector Electronics (UK) ltd
09.2025 - Current
Project Coordinator
Inceptua Ltd
04.2024 - 04.2025
Logistics Coordinator
Clifford Chance LLP London
11.2012 - 11.2022
Operations Coordinator
Deutsche Post DHL Group
08.2007 - 10.2012
Onsite Coordinator
Deutsche Post DHL Group
07.2005 - 08.2007
Diploma - Accounting and Finance
BBP