Prabh Saini

Managed essential financial and guest relations tasks within a fast-paced broadcasting environment. I accurately processed and sorted invoices, ensuring all financial records were systematically filed for easy retrieval. I handled sensitive payment data by processing direct debit and card transactions from supporters over the phone, maintaining clear communication regarding processing timelines to ensure a positive donor experience. Additionally, I served as the professional first point of contact, greeting high-profile television presenters and guests to ensure a seamless transition to the studio. This role required high attention to detail, integrity, and exceptional interpersonal skills.

Following a successful tenure managing a high-volume superstore during Diwali, I was hand-selected by the CEO to lead a dedicated fireworks outlet. I managed end-to-end operations, including wholesale procurement and rigorous quality control of hazardous stock. I ensured strict compliance with safety regulations for 1.3G (Category 3) explosives, implementing a secure storage protocol where a designated staff member monitored inventory access. I enforced mandatory age verification and prominently displayed vital safety signage to maintain legal compliance.

I led a team of six, strategically allocating roles—three in sales and product demonstrations, one in storage security, and two in logistical transport—to optimize customer flow and safety. Furthermore, I spearheaded a digital marketing campaign, creating viral TikTok and Instagram content. By leveraging influential contacts within the South Asian community, I secured high-impact social media promotion that significantly increased brand visibility and store footfall.

Supervised a team of five in a high-volume South Asian superstore, dynamically assigning tasks based on real-time foot traffic and operational needs. I demonstrated strong leadership during the high-pressure Diwali period, managing extreme surges in customer demand for festive goods and fireworks. To maintain efficiency, I strategically delegated responsibilities: overseeing proactive restocking to prevent shortages, dedicating staff to crowd control and customer service, and optimizing checkout speed by managing three concurrent till points. This tactical approach ensured a seamless shopping experience and maintained consistent store flow during one of the year’s busiest retail windows.