Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Work availability
Timeline
Prabanjan Tharmaratnam

Prabanjan Tharmaratnam

Harrow
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Summary

Proven to excel in high-pressure environments, I leveraged my multi-tasking and customer service skills at Bakkavor Pizza to resolve complaints and ensure customer satisfaction. My tenure at Kentucky Fried Chicken honed my efficiency in food preparation, showcasing my quick learning ability and commitment to health standards. My expertise includes live chat support and comprehensive computer skills, making me a versatile asset. Responsible Driver adept at navigation and efficient, on-time deliveries. Possess comprehensive visual memory and excellent sense of direction.

Overview

12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Service operator

Bakkavor Pizza
Harrow Weald, Harrow
10.2012 - Current
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Customer Service or Cook

Kentucky Fried Chicken
Hertfordshire, Hertfordshire
06.2012 - 10.2014
  • Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
  • Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
  • Completed daily opening and closing duties to support kitchen operations and prepare for busy periods.
  • Changed and sanitised surfaces between tasks to avoid cross-contamination.
  • Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Minimised food waste with FIFO system, verifying all ingredients stored at correct temperatures.

Education

GCSEs - English Language,English Literature,Mathematics

Harrow College, London
06.2014 - 12.2014

Skills

  • Live chat support
  • Multi-tasking
  • Customer complaint management
  • Customer Service
  • Quick Learner
  • Computer Skills
  • Communication skills

Affiliations

  • Cricket,Computer Enthusiast,Video Editing,Gym and Fitness

Certification

Certified in Adobe Premiere Pro And Photoshop

Languages

English
Upper intermediate (B2)
Tamil
Beginner (A1)

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Harrow College - GCSEs, English Language,English Literature,Mathematics
06.2014 - 12.2014
Service operator - Bakkavor Pizza
10.2012 - Current
Customer Service or Cook - Kentucky Fried Chicken
06.2012 - 10.2014

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Prabanjan Tharmaratnam