Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
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Pousali Das

Birmingham,United Kingdom

Summary

Credit Bureau Dispute Utility Specialist with 2 years of experience in Tata Consultancy Services.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Shift Manager

Tim Horton’s
Birmingham
10.2025 - 07.2025
  • Supervised daily store operations, ensuring streamlined workflow and high-quality customer service.
  • Led team members to achieve productivity goals and maintain performance standards.
  • Trained staff on operational procedures and health safety standards.
  • Coached team on company policies to enhance overall performance.
  • Managed inventory controls for cost efficiency.
  • Oversaw cash handling to ensure financial accuracy.
  • Scheduled shifts to optimise staff resources.

Associate/Specialist (Credit Bureau Dispute Utility)

Tata Consultancy Services
Mumbai
05.2021 - 06.2023
  • Managed and resolved over 500+ direct and indirect disputes for US credit card customers through Citi Bank’s Credit Bureau Dispute Utility (CBDU) and Automated Credit Dispute Verification (ACDV) application.
  • Analyzed credit bureau data from Equifax, TransUnion, and Experian to identify discrepancies and potential risks, demonstrating strong analytical and problem-solving skills.
  • Collaborated with cross-functional teams to resolve customer disputes, showcasing ability to work effectively in team environments and manage client relationships.
  • Ensured compliance with regulatory requirements and company policies while handling sensitive financial information, highlighting attention to ethical and professional standards.

Education

Master of Management and Finance - International Finance Strategy, Integrated Business, International Strategic Management, Security Analysis and Portfolio Management

Birmingham City University
Birmingham
09.2023 - 09.2024

Bachelor of Banking and Insurance - Financial Accounting, International Banking and Finance, Direct and Indirect Taxation, Auditing

Mumbai University
Mumbai
06.2017 - 11.2020

Skills

  • Equifax
  • Transunion
  • Experian
  • Lexis Nexus
  • Financial Modelling
  • Quality Assurance
  • Financial Statement Analysis
  • Microsoft Excel
  • Power Point
  • Word
  • POS system
  • Order accuracy
  • Time Management
  • Communication
  • Problem-solving
  • Strong Leadership
  • Team Collaboration
  • Adaptability
  • Critical Thinking
  • Customer Service
  • Dispute Resolution
  • Inventory
  • Cash handling
  • Credit dispute resolution

Certification

  • Completed A1 Level of German, Kelkar Institution, 2018
  • Volunteer at FareShare West Midlands, Redistribute surplus food to local charities, reducing waste and supporting those in need.
  • Completed PwC's virtual audit program, Bright Network, Conducting PESTLE analysis, financial audits, inventory valuation, and risk assessments for a fictional client, gaining key Big Four audit skills.
  • Certification from LinkedIn Learning, Covers essential corporate finance concepts, including financial analysis, budgeting, forecasting, and valuation techniques.
  • CMI Level 7 Certificate in Strategic Management and Leadership Practice, Chartered Management Institute (CMI)

Languages

English
German
Hindi
Bengali
Marathi

Timeline

Shift Manager

Tim Horton’s
10.2025 - 07.2025

Master of Management and Finance - International Finance Strategy, Integrated Business, International Strategic Management, Security Analysis and Portfolio Management

Birmingham City University
09.2023 - 09.2024

Associate/Specialist (Credit Bureau Dispute Utility)

Tata Consultancy Services
05.2021 - 06.2023

Bachelor of Banking and Insurance - Financial Accounting, International Banking and Finance, Direct and Indirect Taxation, Auditing

Mumbai University
06.2017 - 11.2020

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Pousali Das