Portia Abena Amoyaw
Larkhill,Wiltshire
Summary
Highly skilled professional with expertise in problem solving, computer skills (MS Word and MS Excel), and good typing skills. Demonstrates exceptional customer service, communication, and active listening abilities. Adept at remaining calm under pressure and excelling in strategic planning. Proficient in Google Workspace, social media marketing, and inventory management. Committed to leveraging these skills to contribute effectively to organizational success.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Sales Administrative Support
Honghai House Ghana Limited
Sakumono
05.2022 - 02.2025
- Checking data accuracy in orders and invoices
- Contacting clients to obtain missing information or answer queries
- Liaising with the Logistics department to ensure timely deliveries
- Maintaining and updating sales and customer records
- Developing monthly sales reports
- Communicating important feedback from customers internally
- Ensuring sales targets are met and report any deviations
- Staying up-to-date with new products and features
- Safekeeping sales reports and documents
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Office Clerk(National Service)
Ghana Armed Forces Command and Staff College
Otu Barracks,Accra
01.2022 - 01.2023
- Sorting and distributing incoming mails and preparing outgoing mails (envelopes, packages, etc.)
- Answering the phone to take messages or redirect calls to appropriate colleagues
- Utilizing office appliances such as photocopier, printers etc
- And computers for word processing, spreadsheet creation etc
- Undertaking basic bookkeeping tasks
- Assist in office management and organization procedures
- Monitoring stocks of office supplies (paper clips, stationery etc.) and reporting when there are shortages
Receptionist
ANY Construction Ghana Limited
Eastlegon
10.2021 - 04.2022
- Handled appointment scheduling to ensure smooth daily operations.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Maintained accurate logs of visitor entries for security purposes.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
- Delivered front of house duties with warm and professional manner.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Handled office petty cash and maintained flawless records.
- Managed office calendar, set new appointments and assisted with arrangements.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
Ass.Secretary (Internship)
Electricity Company of Ghana
Teshie
06.2019 - 08.2019
- Provided administrative support for projects; project completion rates improved significantly as a result.
- Scheduled appointments for executive management team.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Created a systematic filing system, ease of document retrieval was achieved.
- Improved client relationships through professional telephone etiquette.
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Updated diaries and calendars with events, appointments and holidays for efficient planning.
Education
Diploma - Public Administration
Koforidua Technical University
01.2018 - 01.2020
WASSCE - undefined
Adonten Senior High School
01.2013 - 01.2016
B.E.C.E - undefined
ST. Andrew Junior High School
01.2011 - 01.2013
Skills
- Problem solving
- Computer Skill (MS Word and MS Excel)
- Good Typing Skills
- Good Customer Service
- Good Communication
- Active Listening
- Calm under pressure
- Strategic planning
- Google Workspace
- Social media marketing
- Inventory management
Certification
SORONKO ACADEMY
- DIGITAL MARKETING
- SOCIAL MEDIA MANAGEMENT
- UI/UX DESIGN WITH FIGMA
- BASICS OF WEB DEVELOPMENT
- HTML + CSS & WORD PRESS
TECH4DEV COHORT 3.2 – DATA ANALYSIS
ALX – VIRTUAL ASSISTANT
Languages
English
Fluent
Twi
Fluent
Affiliations
- Swimming
- Singing
Timeline
Sales Administrative Support
Honghai House Ghana Limited
05.2022 - 02.2025
Office Clerk(National Service)
Ghana Armed Forces Command and Staff College
01.2022 - 01.2023
Receptionist
ANY Construction Ghana Limited
10.2021 - 04.2022
Ass.Secretary (Internship)
Electricity Company of Ghana
06.2019 - 08.2019
Diploma - Public Administration
Koforidua Technical University
01.2018 - 01.2020
WASSCE - undefined
Adonten Senior High School
01.2013 - 01.2016
B.E.C.E - undefined
ST. Andrew Junior High School
01.2011 - 01.2013
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