PORTIA TWUMASI

Recovery Support Worker

Creative Support Limited

Redditch

03.2022 - Current

Recording service users updates and advising senior staff on progress towards recovery plans.
Treating service users with dignity and respect to uphold high-quality support services.
Building rapport with service users to encourage open, two-way communication.
Supporting daily care and wellbeing activities, promoting independence and dignity.
Using service users' feedback to improve support services, increasing positive recovery outcomes.
Engaging service users with recreational activities for increased satisfaction and independence.
Maintaining daily activity records for reliable care monitoring and assessment.
Encouraging service users to perform recommended physical exercises to increase recovery speed.
Risk-assessing activities and environments to determine suitability depending on personalised care needs.
Delivering person-centred care plans to achieve positive outcomes for service users.
Helping service users to uphold personal care, supporting with washing, cleaning, dressing, meal preparation, shopping and toileting.
Improving service users independence and confidence through community and socialisation activities.
Going through service users' care/support plan for changes to be made to suite their current needs
Serving meals and feeding slightly incapacitated service users
Assisting service users to move around with or without walking stick, wheel walker, wheelchair and walking frame
Keeping and maintaining updated ﬁnancial records for those who lack capacity
Establishing dependable, trustworthy, and pleasant relationships with service users while using an assertive, persistent approach of engagement with persons who have complex demands
Brieﬁng and coordinating with professional bodies including but not limited to district nurses, social workers and ﬁnancial appointees, calling 999, 111, GP, Pharmacy about service users when the need arises
Booking and going out with service users to their appointments
Going through service users' WRAP with them in order to be proactive when they are in their crisis