Porche Mc Sweeney
Morecambe,Lancashire
Summary
Experienced hospitality professional with extensive knowledge of hygiene standards and bar equipment, adept at maintaining efficient organisation in busy environments. Demonstrates proficiency in glassware handling, restocking supplies, and cash handling, ensuring seamless operations. Skilled in customer service and complaint management, consistently calm under pressure while delivering exceptional service. Committed to professionalism and dependability, with a focus on enhancing operational efficiency through initiative taking and adaptability. Career goals include advancing within the hospitality industry by leveraging expertise in cellar management and product knowledge.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Glass collector
Tap and Tales Public House
Preston, Lancashire
2023.02 - 2024.11
- Showcased strong attention to detail when inspecting glasses for cleanliness before serving customers.
- Supported team members during high-volume shifts for improved efficiency.
- Upheld company standards through consistent adherence to policies and procedures.
- Offered assistance to bar staff during peak hours to maintain smooth operation.
- Adhered to health and safety regulations whilst handling glass items, reducing risk of injury.
- Demonstrated excellent time-management skills in task completion, contributing to smoother operations.
- Ensured proper hygiene standards were upheld with thorough cleaning practices.
- Assisted in inventory management, ensuring sufficient availability of clean glassware at all times.
- Increased overall productivity by swift completion of assigned tasks.
- Assured customer satisfaction through timely service and resolution of complaints.
- Maintained cleanliness of bar area by prompt collection and washing of glassware.
- Delivered exceptional customer service to enhance establishment's reputation.
- Improved atmosphere of establishment with regular upkeep and tidying tasks.
- Facilitated rapid turnover of tables by quick removal and replacement of used glasses on the bar counter.
- Enhanced safety in work environment by promptly clearing broken glassware.
- Managed stock levels of glassware to ensure adequate supplies during busy periods.
- Executed additional duties as required, demonstrating flexibility and commitment.
- Provided clean, ready-to-use glassware by diligent collection, washing, and restocking duties.
- Contributed positively to team dynamics ensuring a harmonious working environment.
- Collected and organised glasses for efficient cleaning process.
- Re-stocked bar area with glasses, snacks and refillable items.
- Checked glasses were properly cleaned before stacking and storing for re-use.
- Communicated clearly with bar guests, delivering friendly customer service.
Education
GCSEs - English and Maths
Longridge High School
Preston, Lancashire 2021.09 - 2026.05
Skills
- Knowledge of hygiene standards
- Bar equipment familiarity
- Glassware knowledge
- Restock bar supplies
- Tactfulness
- Basic mathematics
- Knowledge about dishwashing machines
- Responsiveness
- Basic computer literacy
- Efficient organisation
- Initiative taking
- Proper glass polishing techniques
- Table clearing efficiency
- Use of cleaning agents
- Busy environment adaptability
- Restocking proficiency
- Cash handling
- Complaint management
- Customer Service
- Calm under pressure
- Self motivated
- Stock replenishment
- Dishwater operation
- Flexibility
- Dining pub glass collection
- Hygiene regulations
- Dependability
- Glass hand washing
- Glass handling
- Table clearing and cleaning
- Chain pub operations
- Bar cleaning
- Beer garden maintenance
- Professionalism
- Beer barrel changing
- Bar fridge restocking
- Drink service
- Instruction following
- Cellar management
- Stacking and storing glassware
- Bar housekeeping
- Country pub glass collection
- Glass polishing
- Payment Processing
- Product knowledge
Affiliations
- Enjoy organising spaces and improving efficiency in day-to-day routines.
- Enjoy personal organisation, time management, and improving productivity through structured routines.
- Interest in social media and fashion, including keeping up with current trends and digital content
Timeline
Glass collector
Tap and Tales Public House
2023.02 - 2024.11
GCSEs - English and Maths
Longridge High School
2021.09 - 2026.05