Poppy May HANNEY
Holyhead
Summary
Experienced server and waiter with a proven track record in delivering exceptional customer service at high-volume establishments. Demonstrates strong attention to detail, effective communication, and problem-solving skills, ensuring customer satisfaction and loyalty. Proficient in maintaining a tidy dining environment and facilitating a welcoming atmosphere. Adept at teamwork, time management, and organisation, with IT skills in Microsoft Word, PowerPoint, and Excel. Career goal: to continue enhancing customer experiences while advancing within the hospitality industry.
Overview
2
2
years of professional experience
Work History
Server and Waiter
Lola's
Holyhead
03.2025 - Current
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Suggested menu items and related beverages matching guest preferences.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
Waitress & Glass Collector
The Victoria Inn
Holyhead
03.2024 - 03.2025
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
Education
GCSEs - Mathematics, English Language, English Literature, Science (Double Award), ICT, Business Studies, Numeracy, History, Welsh, Welsh (Second Language)
Ysgol Friars
Bangor, Gwynedd.01-2026
Skills
- Attention to detail
- Logical thinking
- Problem-solving
- Numeracy
- Analytical ability
- Following rules and procedures
- Effective communication
- Teamwork
- Time management
- Organisation
- IT skills (Microsoft Word, PowerPoint, Excel)
- Customer service
Accomplishments
- Excellent school reports.
- Excellent work ethic.
- Positive feedback from teachers for reliability and focus.
References
- Miss Elaine Thomas, Manager of The Vic Inn, Holyhead. Tel: 073683468209
- Mrs Nia Constantine, Lola's Cafe, Trearddur Bay. Email - niaahughes@btinternet.com
- Miss Clare Meredith, Ysgol Friars, Bangor - Head of Year 11. Tel: 01248 364905.
Hobbies and Interests
- Reading.
- Dancing.
- Socialising with friends.
- Spending time with my family.
Timeline
Server and Waiter
Lola's
03.2025 - Current
Waitress & Glass Collector
The Victoria Inn
03.2024 - 03.2025
GCSEs - Mathematics, English Language, English Literature, Science (Double Award), ICT, Business Studies, Numeracy, History, Welsh, Welsh (Second Language)
Ysgol Friars