Poppy Weaver
Bridgwater,Somerset
Summary
Enthusiastic student pursuing a Fashion Business and Retail qualification, demonstrating strong communication and teamwork skills. Eager to learn and apply knowledge in a practical setting, contributing positively to group dynamics. Adaptable team player with a proven track record in fast-paced environments and hands-on tasks, effectively handling multiple tasks and supporting colleagues during busy periods. Strong communication skills enable positive customer engagement, while a commitment to maintaining high standards of cleanliness and safety enhances overall service quality.
Overview
1
1
Language
3
3
years of professional experience
Work History
Waitress
Walnut tree hotel
North Petherton , Somerset
04.2026 - Current
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Enhanced customer experience by serving each guest with a positive and enthusiastic attitude.
- Resolved customer complaints empathetically, providing solutions to ensure positive dining experiences.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance the dining experience.
- Greeted and seated guests to establish prompt, high quality service.
- Greeted new customers, answered initial questions and took drink orders.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Set tables with clean cutlery, crockery, and glassware for dining service. with clean cutlery, crockery and glassware throughout sittings.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Maintained safe hygiene and food handling standards for full compliance.
- Documented customer orders, calculated bills and processed payments.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Created a welcoming atmosphere through friendly conversations with guests, enriching their dining experience.
Front of House Team Member
Rich’s cider farm
Woolavington, Somerset
04.2025 - 09.2025
- Delivered exceptional, friendly and fast service to process high volumes of food and drink orders at peak times.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Documented customer orders, calculated bills and processed payments.
- Handled customer enquiries and complaints with empathy and professionalism, resolving issues promptly.
- Assisted in delivering food and drinks to tables during busy restaurant periods.
- Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
- Cleared discarded trash and used dishes from customer tables promptly to maintain cleanliness.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Polished bar glasses and cutlery regularly to uphold high presentation standards.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Waitress
The Maltshovel Inn Cannington
Bridgwater, Somerset
04.2024 - 01.2025
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Optimised customer experience by serving each guest with a sincere, positive, and enthusiastic attitude.
- Resolved customer complaints with empathy, providing effective solutions to enhance dining experiences.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Maintained safe hygiene and food handling standards for full compliance.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Assisted colleagues during peak hours to ensure efficient service and foster a team-oriented atmosphere.
- Laid tables with clean cutlery and glassware before service. with clean cutlery, crockery and glassware throughout sittings.
Potwash
Combe house hotel
Holford , Somerset
01.2024 - 03.2024
- Maintained clean, safe working environments, reducing accident risks.
- Built and maintained courteous and effective working relationships.
- Assisted team by taking on additional responsibilities during peak periods. to aid team success.
- Demonstrated consistent hard work and dedication, enhancing results and operational improvements.
- Met schedule using excellent planning and coordination skills.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Education
Fashion Business and Retail L3
Bridgwater college
Bridgwater, SOM 2025 - Current
GCSEs -
Haygrove School
Bridgwater, SOM 2020 - 2025
Skills
- Customer service
- Team collaboration
- Communication skills
- Time management
- Problem resolution
- Food safety standards
- Cash handling
- Visual merchandising
- Team support
- Positive attitude
- Dependable and reliable
- Composed under pressure
- Multitasking abilities
- Patience under pressure
- Table serving
- Cleaning and sanitation
Languages
English
First Language
Interests
- I enjoy playing multiple sports and have played county level rugby
- I like to add to my scrapbook and experiment with different materials
- I love to read both fiction and non-fiction
Timeline
Waitress
Walnut tree hotel
04.2026 - Current
Front of House Team Member
Rich’s cider farm
04.2025 - 09.2025
Waitress
The Maltshovel Inn Cannington
04.2024 - 01.2025
Potwash
Combe house hotel
01.2024 - 03.2024
GCSEs -
Haygrove School
2020 - 2025
Fashion Business and Retail L3
Bridgwater college
2025 - Current