Poppy Vata

• Utilised professional communication skills to resolve customer complaints.
• Improved customer satisfaction by providing efficient and friendly service.
• Showcased extensive knowledge of menu items, heightened customer decision making.

• Assessed personalised client situations to make relevant casework referrals.
• Client interviewing to build casework
• General Admin

As the Restaurant Manager, I successfully managed all aspects of the restaurant, including staff supervision, customer service, and operations. Additionally, I trained and mentored staff to ensure high-quality service and maintained a positive work environment.

Worked my way up from waitress, to supervisor, and then throughout COVID-19 I helped with administration and deliveries. After which I was made restaurant manager from re-opening

• Managed all aspects of the restaurant, including staff supervision, customer service, and operations
• Trained and mentored staff to ensure high-quality service and maintained a positive work environment.
• Memorised the menu, specials and wine list, to provide further knowledge to customers

To support NCLS’s ‘front door’ providing a client-focused triage service and access to NCLS's wide range of free legal help. Working with the Legal Services coordinator and others helping the administration and running of Legal Advice Clinics, the Family service, Immigration, Welfare Rights and Debt teams. Undertaking some legal casework duties including organising information, recording key dates, legal research, drafting legal documentation, interviewing clients and witnesses, some negotiation, and to provide assistance to solicitors and caseworkers/service managers.