Poppy Preece

Delegated tasks effectively, ensuring high quality service for guests at all times.

Monitored FOH stock and supplies, preventing stock outages for team.

Managed our online guest feedback by replying to reviews daily and keeping team updated with our reputation achievements and sales records on a weekly basis via Microsoft Teams.

Managed cash and card transactions, maintaining accurate records of revenue.

Provided training and support for new team members to meet company standards.

Provided excellent customer service to customers, resulting in high rapport and repeat business.

Prepared glassware, garnishes, ice and other bar equipment prior to opening hours to ensure team were well prepared for service.

Acquired and demonstrated great knowledge of different drink specs, including cocktails, different wines, gins and craft beer/ ales.

Welcomed guests with friendly conversation and fun atmosphere.

Greeted customers, provided them with relevent information and pricing quotes.

Managed incoming calls, ensuring all inquiries and requests were handled in a punctual and professional manner.

Resolved customer feedback, escalating the to the company head if required.