Poppy Pearse
Stansted Mountfitchet,Essex
Summary
I am friendly and approachable, with a knack for providing excellent customer service and ensuring guests feel welcome. I am skilled in teamwork, while actively supporting colleagues to achieve common goals and maintain a positive work environment. I am a quick learner, and I am always eager to adapt to new tasks and challenges with a can-do attitude. I demonstrate reliability and punctuality in all responsibilities.
Overview
4
4
years of professional experience
Work History
Crew Member
Mcdonalds
Leek, Stoke-on-trent
09.2025 - 04.2026
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Implemented time-management skills to handle multiple tasks efficiently during busy periods.
- Completed cleaning and serving tasks to high-quality standards.
Crew Member
McDonald's
Stansted Mountfitchet, Essex
01.2022 - 09.2025
- Delivered fast, accurate service for a positive customer experience.
- Drove team success by completing allocated tasks quickly and accurately.
- Processed a high volume of customer orders daily using Point Of Sale (POS) software.
- Participated in staff meetings to provide feedback and suggestions for improving service and operations.
- Actioned managerial feedback quickly to achieve performance goals.
- Utilised point-of-sale systems with accuracy for order entry and end-of-day reporting.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Implemented time-management skills to handle multiple tasks efficiently during busy periods.
- Completed cleaning and serving tasks to high-quality standards.
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
- Offered flexibility to work changing breakfast, lunch and dinner shifts
- Served meals and beverages to guests promptly, ensuring a satisfying dining experience.
- Prepared coffee, tea and soft drinks for counter and drive-thru customers.
- Checked completed orders for quality, accuracy and correct portioning and presentation.
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
- Coordinated with kitchen staff to manage order times and communicate special requests or dietary needs.
- Maintained smart and tidy appearance by complying with corporate dress code.
- Accommodated guests with food allergies or intolerances.
Bar Associate
Wetherspoon
Stansted Mountfitchet, Essex
06.2022 - 10.2022
- Managed cash transactions and operated the till accurately, contributing to flawless financial records.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Managed conflict resolution with customers diplomatically, maintaining a positive atmosphere.
- Monitored compliance with licensing laws and regulations, safeguarding the establishment's reputation.
- Handled cleaning chemicals in line with safe use guidance.
- Measured and mixed ingredients following precise recipes to maintain consistent flavour and texture.
- Processed cash, credit card and voucher payments using POS terminals.
- Advised senior staff of stock and produce shortages.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
- Maintained brand image by keeping neat personal appearance.
- Coordinated with kitchen staff to ensure timely delivery of food orders, enhancing overall customer experience.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Upheld health and safety standards to protect staff and customers.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Observed customer requests concerning allergens and dietary requirements.
- Maintained an up-to-date knowledge of industry trends, continuously improving the beverage offering.
- Monitored patron alcohol consumption, tactfully managing situations to prevent over-intoxication.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
Education
Bachelor of Arts - Social Work
Keele University
Keele2027
A-Levels - A-Levels
Leventhorpe School
Sawbridgeworth, HRT2022
GCSEs - GCSE's
Forest Hall School
Stansted Mountfitchet, ESS2020
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Point-of-sale operation
- Cash handling
- Stock management
- Flexible
- Team player mentality
- Multitasking efficiency
- Patience under pressure
- Cleanliness standards
- Punctuality and reliability
- Active listening
- In-store promotions
- Complaint handling
Timeline
Crew Member
Mcdonalds
09.2025 - 04.2026
Bar Associate
Wetherspoon
06.2022 - 10.2022
Crew Member
McDonald's
01.2022 - 09.2025
Bachelor of Arts - Social Work
Keele University
A-Levels - A-Levels
Leventhorpe School
GCSEs - GCSE's
Forest Hall School