Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Poppy Mattingly

Southampton,Hampshire

Summary

I have worked my way from team member to team leader while working at the coop. I have a level 4 higher education certificate from Aston university for politics and social policy. I’m about to graduate from Winchester university with a degree in politics and international relations

Overview

1
1
Certification

Work History

Shift manager

Co op
Totton, Hampshire
01.2021 - 07.2021
  • Optimised shift schedules to improve operational efficiency.
  • Coordinated with team members for seamless shift transitions.
  • Ensured health and safety measures in line with company regulations.
  • Managed inventory control, reduced wastage.
  • Resolved customer complaints promptly to maintain high service standards.
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Trained staff on product knowledge, resulted in better customer interactions..

Education

Bachelor of Arts - Politics and International Relations

Winchester university
Winchester
06.2025

Certificate of Higher Education - Politics and Social Policy

Aston University
Birmingham
07.2024

A-Levels - Politics-B Relgious Studies-C History-D

Barton Peveril
Eastleigh
07.2019

Skills

  • Inventory management
  • Health and safety compliance
  • Customer service excellence
  • Complaint handling
  • Adaptable leadership
  • Critical thinking
  • Ethical standards enforcement
  • Equipment maintenance

Certification

A levels: History, Politics and Religious Studies

Level 4 higher education certificate: Politics and Social Policy

BA hons: Politics and International Relations

Timeline

Shift manager

Co op
01.2021 - 07.2021

Bachelor of Arts - Politics and International Relations

Winchester university

Certificate of Higher Education - Politics and Social Policy

Aston University

A-Levels - Politics-B Relgious Studies-C History-D

Barton Peveril

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Poppy Mattingly