Poppy Lunn
Galashiels
Summary
A friendly, hardworking and adaptable individual with three years of customer service and hospitality experience. I have developed a proactive approach to work, which enhanced my strong communication, teamwork and leadership skills through previous employment, school leadership and competitive sport. I am committed to continuous improvement, taking on new challenges and contributing to team success.
Overview
2
2
Languages
3
3
years of professional experience
Work history
Waitress
Carmine Cirefice
Casalattico, Lazio, Italy
2026.06 - 2026.09
- Provided a very high level of customer service due to my outgoing personality and willingness to please others.
- Adapted quickly when the restaurant became busy, prioritising tasks and maintaining efficient service.
- Communicated effectively in multiple languages with customers and staff, enhancing overall service experience.
- Maintained reliability and motivation during extended shifts, ensuring consistent service quality.
- Maintained a clean, organised and welcoming dining area throughout service.
- Made informed decisions regarding service arrangements based on weather, optimising customer comfort and satisfaction.
Assistant shop manager
Paolo Crolla
Galashiels, Scottish Borders, Scotland
2023.09 - 2026.06
- Progressed to and worked as Assistant Manager throughout my three years with the business.
- Took responsibility for opening and closing the shop, including confidently locking up independently.
- Managed the cash register and handled payments accurately and responsibly.
- Created staff rotas to organise shifts and maintain optimal staffing levels.
- Trained and supported new and existing staff, ensuring confidence in roles and understanding of required standards.
- Ordered, received and organised stock, while monitoring inventory levels and ensuring the shop remained fully stocked.
- Managed shop's social media accounts, producing content that promoted business and increased customer engagement.
- Developed and created new desserts and menu items, contributing ideas and creativity to the business.
Education
Scottish Qualifications Certificate -
Galashiels Academy
Scottish Borders, Scotland 08/2020 - 06/2026
Skills
- Reliable and trustworthy
- High level of personal presentation and time management
- Great team player with strong work ethic
- Efficient tray carrying
- Excellent memory recall
- Works well under pressure
- Basic bartending skills
Languages
English
Native
Italian
Intermediate
Volunteering
- Supported children with a range of complex disabilities, adapting my approach to meet individual needs.
- Developed strong patience, empathy and understanding when working with children with different abilities and communication needs.
- Built positive relationships with children through clear communication, encouragement and a supportive approach.
- Demonstrated responsibility and reliability while assisting with activities and providing appropriate support.
- Adapted quickly to different situations and remained calm and positive when faced with challenges.
- Worked effectively as part of a team, communicating with staff and other volunteers to ensure children were supported appropriately.
Affiliations
- Keen skier, having skied annually for around 10 years and continually developed my skills through ski school and private instruction.
- Since I began running I have thrived on the energy, challenge and feeling of achievement that comes from racing, training with others and continually pushing myself beyond my limits. Running has taught me discipline, resilience, commitment and teamwork, and I bring the same dedication and positive attitude into everything I do.
Timeline
Waitress
Carmine Cirefice
2026.06 - 2026.09
Assistant shop manager
Paolo Crolla
2023.09 - 2026.06
Scottish Qualifications Certificate -
Galashiels Academy
08/2020 - 06/2026