Poppy Long
Plymouth,Devon
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
Work history
Healthcare assistant
Torbay Hospital
torquay, devon
03.2022 - Current
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Accompanied client to medical or dental appointments, grocery and errands.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Worked closely with nurses to maintain optimum levels of communication.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Actively developed professional healthcare competencies through regular training.
- Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Explained treatments and hospital processes to patients.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Safely and securely transported patients using hoists and wheelchairs.
- Safely escorted patients to and from medical appointments and hospital visits.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Thoroughly sterilised and sanitised clinical equipment and accessories.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Receptionist
Riviera international centre
torquay, devon
12.2021 - 12.2022
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Answered telephone calls , compiling detailed notes and promptly forwarding as required.
- Acted as first point of contact for wide range of personnel.
- Maintained accurate and up-to-date records for smooth handovers.
- Managed calendars, strategically scheduling appointments to maximise availability.
Restaurant supervisor
TLH victoria hotel
torquay, devon
06.2021 - 11.2022
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Care assistant
Maids care
torquay, devon
02.2022 - 04.2022
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Adapted to service users' needs and requests to maintain personalised care.
- Monitored client health conditions and reported immediate issues to manager.
- Submitted reports to manager regarding status of client.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
Waitress assistant
Rivera international centre
torquay, devon
12.2019 - 12.2020
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Greeted and escorted guests to tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Arranged tables and set up linens and silverware in preparation for guests.
Education
GCSEs - english language
St Cuthbert Mayne School
Torquay 04.2017 - 09.2019
GCSEs - english literature
St Cuthbert Mayne School
Torquay 04.2017 - 09.2019
GCSEs - combined science
St Cuthbert Mayne School
Torquay 04.2017 - 09.2019
GCSEs - mathmatics
St Cuthbert Mayne School
Torquay 04.2017 - 09.2019
level 1 functional skills - maths
South Devon College
Paignton 01.2022 - 12.2022
level 2 functional skills - maths
South Devon College
Paignton 01.2023 -
A-Levels - photography
Exeter College
Exeter 09.2019 - 06.2021
A-Levels - Dance
Exeter College
Exeter 09.2019 - 06.2021
A-Levels - media studies
Exeter College
Exeter 09.2019 - 06.2021
Skills
- Elderly care expertise
- Data confidentiality
- Team player
- Phlebotomy
- Customer service
- Excellent patient care
- Medical records management
- Infection control proficiency
- Patient schedule management
- punctual
Languages
English
Beginner
Timeline
level 2 functional skills - maths
South Devon College
01.2023 -
Healthcare assistant
Torbay Hospital
03.2022 - Current
Care assistant
Maids care
02.2022 - 04.2022
level 1 functional skills - maths
South Devon College
01.2022 - 12.2022
Receptionist
Riviera international centre
12.2021 - 12.2022
Restaurant supervisor
TLH victoria hotel
06.2021 - 11.2022
Waitress assistant
Rivera international centre
12.2019 - 12.2020
A-Levels - photography
Exeter College
09.2019 - 06.2021
A-Levels - Dance
Exeter College
09.2019 - 06.2021
A-Levels - media studies
Exeter College
09.2019 - 06.2021
GCSEs - english language
St Cuthbert Mayne School
04.2017 - 09.2019
GCSEs - english literature
St Cuthbert Mayne School
04.2017 - 09.2019
GCSEs - combined science
St Cuthbert Mayne School
04.2017 - 09.2019
GCSEs - mathmatics
St Cuthbert Mayne School
04.2017 - 09.2019
Similar Profiles
DARREN WOODALLDARREN WOODALL
Innovation Lead at Torbay HospitalInnovation Lead at Torbay Hospital
GEORGIANA EUGENIA VLAGEAGEORGIANA EUGENIA VLAGEA
Health Care Assistant at NHS Torbay HospitalHealth Care Assistant at NHS Torbay Hospital
Emma BoshoffEmma Boshoff
Personal Care Nursing Assistant at TorbayPersonal Care Nursing Assistant at Torbay
Lewis HaniganLewis Hanigan
Marine Engineering Technician at Royal NavyMarine Engineering Technician at Royal Navy
Sara EastonSara Easton
Deputy ward manager at University Hospitals Plymouth NHS TrustDeputy ward manager at University Hospitals Plymouth NHS Trust