Poppy Jones
Hereford,Herefordshire
Summary
High Motivated worker using over 5 years of customer service and computer knowledge to be able to assist in most fields. Organised and adaptable person with strong communication, persuasion and multitasking abilities.. Proactive in prospecting for new customers and addressing customer requirements.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Sales administrator
Carpigiani
Hereford, Herefordshire
2022.09 - Current
- Resolved customer queries using in-depth product and service knowledge.
- Responded to inbound customer email, telephone and social media enquiries promptly.
- Quickly and efficiently learned new protocols and systems to the best of my ability.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Apprentice Receptionist and Clerk
NHS
Hereford, Herefordshire
2021.08 - 2022.08
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Scheduled meetings and client appointments for team of 10+.
- Managed incoming and outgoing calls for busy office.
- Organising Health Records and insuring all detailed notes and paperwork were up to standard
Crew Trainer
McDonald's
Hereford
2018.07 - 2021.06
- Trained numerous employees in customer service, food safety and performance requirements.
- Identified training needs and recommended action to appropriate supervisor.
- Reinforced hygiene and food safety procedures.
- Led team of 8-10 by example, consistently monitoring service quality and accuracy.
- Warmly greeted customers and provided friendly service, leading crew by example.
- Received and processed cash and card payments accurately.
Waitress
Spread Eagle
Hereford
2018.03 - 2018.05
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
GCSEs -
Kingstone High School
Hereford 2012.09 - 2018.05
Skills
- Salesforce
- HubSpot
- Sales order processing
- Purchase Order (PO) processing
- Computer Literate
- Typing Course
- Product knowledge
Aside from work, I have experience caring for vunerable people My oldest brother lives with cerebral palsy and brain damage so from a young age i have learnt patience and understanding to help offer the support he needs
Timeline
Sales administrator
Carpigiani
2022.09 - Current
Apprentice Receptionist and Clerk
NHS
2021.08 - 2022.08
Crew Trainer
McDonald's
2018.07 - 2021.06
Waitress
Spread Eagle
2018.03 - 2018.05
GCSEs -
Kingstone High School
2012.09 - 2018.05