Poppy Hunt
Bristol
Summary
Driven professional with keen eye for detail, well-suited for Bakery Manager role. Combines strong organisational skills and leadership abilities to ensure smooth operations and high-quality standards. Aims to create positive impact by enhancing customer satisfaction and optimising food service processes.
Proven experience in customer satisfaction and complaint resolution, with expertise in inventory management and loss prevention. Strong decision-making abilities and extensive product knowledge enhance store operations efficiency. Proven track record in employee scheduling, team leadership, and staff training, alongside skills in competitor analysis and cash handling.
Experienced in HR and ER management, profit and loss analysis, and maintaining supplier relationships, with a focus on effective price control to boost business performance.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Lead Food Manager
Sainsburys
Bristol
03.2022 - Current
- Scheduled shifts effectively, reducing staff overtime hours whilst maintaining service levels.
- Maintained high standards of cleanliness, leading to excellent hygiene ratings.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Oversaw recruitment process thereby ensuring best talents were hired into the retail team.
- Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
- Handled customer complaints professionally, preserving the establishment's reputation.
- Conducted staff training sessions to enhance team performance.
- Driven improvements through regular evaluation of employee performance and feedback sessions.
- Line Managing 3 Managers and up to 60 colleagues.
- Provided coaching support for staff members which resulted in enhanced performances.
- Maintained health and safety standards to ensure safe shopping environment for customers.
Store Manager
Sainsburys
Bristol
07.2021 - 03.2022
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Streamlined operations to maximise efficiency and minimise waste.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Bakery Manager
Sainsburys
Bristol
03.2020 - 07.2021
- Maintained high standards of food hygiene and health and safety at all times.
- Organised staff rota whilst considering peak business hours.
- Supervised a team of bakers, promoting efficiency in the workplace.
- Managed daily bakery operations, ensuring smooth workflow.
- Maximized profitability through waste control measures and efficient use of resources.
- Assessed product quality to maintain brand reputation.
- Implemented strict allergen procedures for steadfast compliance with agreed standards.
- Monitored production speed and efficiency for performance audits.
- Motivated bakery teams to achieve daily production goals.
- Observed food labelling legislation for faultless company compliance.
- Managed staff appraisals and encouraged continual development for high-performing baking teams.
Customer & Trading Manager
Sainsburys
Bristol
07.2018 - 03.2020
- Ensured smooth running of daily operations with efficient resource allocation.
- Oversaw recruitment process thereby ensuring best talents were hired into the retail team.
- Provided coaching support for staff members which resulted in enhanced performances.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Completed opening and closing procedures each day.
- Toured sales floor regularly, assessing and improving daily operations.
- Kept staff records regarding holidays, absences and discipline.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
Retail assistant
Sainsburys
Bristol
10.2017 - 07.2018
- Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Updated product labelling and pricing to reflect discounts and offers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
Bachelor of Arts - Art and Visual Culture
University of the West of England
Bristol 09.2014 - 07.2017
Skills
- Customer focus and complaint resolution
- Inventory management
- Loss prevention strategies
- Decision-making skills
- Product knowledge
- Store operations
- Employee scheduling
- Team leadership
- Staff training and development
- Competitor analysis
- Cash handling
- HR and ER management
- Profit and loss analysis
- Supplier/ Third Party relationship management
- Price control management
References
References available upon request.
Timeline
Lead Food Manager
Sainsburys
03.2022 - Current
Store Manager
Sainsburys
07.2021 - 03.2022
Bakery Manager
Sainsburys
03.2020 - 07.2021
Customer & Trading Manager
Sainsburys
07.2018 - 03.2020
Retail assistant
Sainsburys
10.2017 - 07.2018
Bachelor of Arts - Art and Visual Culture
University of the West of England
09.2014 - 07.2017
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