Poppy Haddigan
London
Summary
My journey began in the music industry, where I honed my creativity and communication skills as a published songwriter and artist at Polydor Records. Transitioning into hospitality, I further developed my customer service and administrative abilities while working at Reception and Membership at Shoreditch House. My passion for literature led me to pursue a degree in English literature at Queen Mary’s in London, where I deepened my critical thinking and analytical skills. This academic foundation has equipped me with a keen eye for detail and a strong grasp of language, both essential qualities in my current role at Annabels, where I handle reservations and engage with members on a daily basis. In addition to my professional experiences, I recently completed my 200-hour yoga teacher training, further expanding my skill set and passion for holistic wellness.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Senior Reservationist/Membership Secretary
Annabel's
London, London
2022.10 - Current
- Managed high volume of incoming calls from multi-line telephone system, alongside 4 inboxes of Birley Clubs.
- Developed generative relationships with Members of The Club as a result of day to day communication's with Members.
- Offered efficient customer service and handled challenging situations with high-end clientele with confidence.
- Carried out day-to-day administrative duties efficiently including organising daily tasks for Reservations Team, Club reports.
- Effective in handling complaints, cancellations and refunds with mutually beneficial solutions.
- Maximised sales profits using proven upselling and cross-selling techniques. Lead in Event Sales
- Honoured confidentiality of Members.
Administrative Assistant & FOH Supervisor
Glow Bar London
London, London
2021.05 - 2022.11
- Helped produce engaging copy, promote and update Glow Bar's
social media profiles; in keeping with established brand concept. - Provided FOH expertise on high profile events and contributed to the
direction of the Glow Bar brand by forging suitable brand
relationships and coordinating successful wellness events.
Receptionist/Member Relations
Shoreditch House
London
2018.01 - 2019.11
- Front facing as Senior Receptionist at Shoreditch House.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Developed significant and meaningful relationships with Members of
The Club, able to manage the needs and requests of Members to a high standard. - Responsible for daily administrative tasks, Club & Member Reports.
- Completed regular night shifts.
Singer/ Songwriter
Tileyard Music Group
London, Kings Cross
2015.06 - 2019.06
- Worked as published singer/ songwriter; writing for personal
projects signed to Polydor Records and as writer for other
recording artists. - Improved writing and editing skills by creating and
editing songs for personal and general use, - Self-promoted on various social media platforms to raise awareness and gain greater audience.
- Worked with 3+ writers in intimate studio sessions to produce
collaborative work. - Produced compelling, thought-provoking songs
- Released new, original music and songs on Spotify and other digital platforms.
- Confidently set up and operated own audio equipment to provide solo performances.
Education
Bachelor of Arts - English Literature
2019.09 - 2022.05
Certificate of Higher Education - Yoga
2023.04 - 2023.05
Skills
- Communication and client liaison
- Diary management
- Marketing
- Customer-focused
- Public relations
- Teamwork
Timeline
Vikasa Yoga - Certificate of Higher Education, Yoga
2023.04 - 2023.05
Senior Reservationist/Membership Secretary - Annabel's
2022.10 - Current
Administrative Assistant & FOH Supervisor - Glow Bar London
2021.05 - 2022.11
Queen Mary's University - Bachelor of Arts, English Literature
2019.09 - 2022.05
Receptionist/Member Relations - Shoreditch House
2018.01 - 2019.11
Singer/ Songwriter - Tileyard Music Group
2015.06 - 2019.06