Poppy Bettaney
Uttoxeter,Staffordshire
Overview
4
4
years of professional experience
1
1
Certification
Work history
Lifeguard
Alton Towers Resort
Alton, Staffordshire
06.2023 - Current
- Delivered professional customer service, greeting guests and resolving issues promptly.
- Prepared detailed reports on incidents, aiding in future prevention measures.
- Communicated clearly and respectfully when managing difficult behaviour or enforcing rules.
Front of house team member
Fueled Speciality Coffee
Uttoxeter, Staffordshire
09.2022 - 07.2023
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Enhanced guest experience with a friendly and helpful attitude.
- Handled complaints effectively, resulting in increased customer satisfaction.
Salon assistant
Hair by Rascals
Uttoxeter, Staffordshire
03.2022 - 08.2022
- Prepared clients for hairstyling by washing and conditioning, resulting in better styling results..
- Maintained salon cleanliness for a professional environment.
- Organised supplies effectively for ease of access during appointments.
Education
Bachelor of Science - Biomedical Science with an Industrial Placement Year
University of Sheffield
Sheffield, United Kingdom 09.2025 -
A-Levels -
Thomas Alleynes High School- Sixth Form
Uttoxeter, Staffordshire 09.2023 - 06.2025
GCSEs -
Thomas Alleynes High School
Uttoxeter, Staffordshire 09.2020 - 07.2023
Skills
- Communication: Collaborated effectively with peers during university practicals and assignments
Teamwork: Coordinated with fellow lifeguards to maintain safe pool coverage during busy periods
Time Management: Managed lecture work, group project meetings and deadlines efficiently
Problem-Solving: Resolved issues during lab practicals by adjusting techniques to improve accuracy
Adaptability: Responded quickly to unexpected changes such as staff shortages or emergencies
Affiliations
- Member of Biomed Netball team and play as part of a team with friends
- Enjoy travelling and exploring new places
Volunteering at Burton Hospital
Attended weekly, for two hours over a 23-week period.
Accomplishments
Academic Mentor- I helped students who are taking exams improve their knowledge and help them understand the content effectively.
Deputy Head Girl- Responsible for organising events and supporting lower school students.
Certification
NPLQ – National Pool Lifeguard Qualification (RLSS UK)
Timeline
Bachelor of Science - Biomedical Science with an Industrial Placement Year
University of Sheffield
09.2025 -
A-Levels -
Thomas Alleynes High School- Sixth Form
09.2023 - 06.2025
Lifeguard
Alton Towers Resort
06.2023 - Current
Front of house team member
Fueled Speciality Coffee
09.2022 - 07.2023
Salon assistant
Hair by Rascals
03.2022 - 08.2022
GCSEs -
Thomas Alleynes High School
09.2020 - 07.2023