Poonam Mangat
Coventry,UK
Summary
An experienced administrator with a wealth of skills and expertise gained in a business and healthcare setting.
I have a proven track record of providing effcient and productive administration solutions, significantly contributing to the achievement of overall business objectives.
Recognised for consistently going above and beyond expectations, I excel in delivering outstanding communication and customer service while maintaing attention to detail and excellent organisation.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Notetaker
Coventry City College
12.2019
- Assisted the HR department during meetings related to the college restructure, providing accurate minute taking
Sales Representative
Avon Cosmetics
08.2018
- Promoted and sold Avon’s range of cosmetics, skincare and other beauty products
- Shared pictures of myself using and modelling products to highlight benefits, creating authentic and relatable content to attract potential customers
- Utilised my own Instagram page as a platform to promote new and upcoming products, creating engaging posts and stories, showcasing the quality and style of products
- Distributing and collecting catalogue in a timely manner to ensure efficient product delivery
Booking Officer
Warwickshire Special Care Dental Service
07.2022 - 12.2024
- Provide efficient and organised dental booking service for a patient base of over 5000 registered individuals
- Ensure timely appointment scheduling, handling a high volume of patient inquiries with a focus on delivering excellent customer service
- Continuously assessing and improving service delivery, working with the team to enhance patient satisfaction
- Coordinate with healthcare professionals to ensure the smooth flow of appointments addressing any scheduling conflicts or patient concerns
- Oversee and manage the complete referral process from patient registration, triaging and directing to appropriate services based on individual needs
- Continuous monitoring and completion of referrals contributing to a reduction in overall wait times
- Train and mentor new staff members, acting as first point of contact for team queries which has significantly reduced the workload for management
- Update the financial report to track patient debt and improve the financial position of the service
- Monitor and record all missed patient appointments, taking appropriate follow up action to minimise disruption to the service and improve appointment adherence
- This also helps to identify possible safeguarding concerns
Image Transfer Analyst
Alliance Medical
08.2021 - 03.2022
- Managed the operational support for both internal and external diagnostic imaging, ensuring alignment with the team goals and KPI
- Utilised internal systems to track and confirm that all parts of imaging were received and prepared for radiologists to report on, ensuring no delays in processing
- Assessed incoming referrals to ensure they met established criteria, redirecting them to appropriate services as needed to improve patient care efficiency
- Followed up on missing images from radiographers to ensure timely retrieval and avoid delays, accelerating the clinical reporting process and treatment pathways
Fulfilment Associate
Amazon
11.2020 - 05.2021
- Accurately picked and packed products on arrival to designated station using hand held scanners
- Packed items securely and efficiently to ensure a safe delivery
- Followed packing guidelines to meet quality standards and customer expectations
- Prepared customer orders for shipment by organising and labeling packages
- Reported all damages to products accurately, delivering them safely to appropriate areas within the warehouse
Administrator
APS Accountants
12.2019 - 10.2020
- Ensured a smooth running of the business by welcoming visitors, taking messages and handling phone inquiries on behalf of the director
- Updated Sage Accounting software to manage invoicing and cash flow, ensuring accurate records for VAT returns to be submitted on time
- Organised and maintained files to ensure up-to-date documents were readily available, while archiving outdated files to maintain an efficient and compliant document management system
Client Associate
Duradiamond Healthcare
08.2018 - 04.2019
- Managed three key contracts, including Severn Trent, ensuring smooth communication and service delivery for each account
- Oversaw and addressed employee health check queries, ensuring clients could maintain effective employee attendance
- Effectively analysed key data points to track outstanding health assessments, implementing follow-up procedures that reduced backlog and improved overall efficiency
- Managed colleagues’ workloads during periods of absence, ensuring clients continued to receive exceptional service throughout the year
- Monitored and followed up on incomplete health assessments, ensuring that in-house occupational therapists could meet the 24-hour target for putting care plans into action
- Allocated technicians to appropriate sites, optimising travel routes to enhance efficiency and reduce downtime
- Produced monthly finance reports for the reimbursement of technicians travel expenses, calculating their outward and return journeys to ensure accurate reimbursements
Patient Administrator
Alliance Medical
11.2015 - 12.2017
- Supported the PET-CT team in achieving a five-day KPI target by proactively identifying and removing obstacles, ensuring a smooth and timely processes for patients
- Responded to a high volume of incoming calls and made outbound calls, efficiently resolving queries and always ensuring exceptional customer service
- Carried out medical assessments to ensure safety of patients prior to scanning, following established protocols to minimise risks and ensure readiness for procedures
- Actioned requests for cancer patients on a two-week wait pathway, resolving any issues that could potentially delay the process, ensuring timely treatment and minimising delays in diagnosis
- Managed diaries for multiple mobile scanning sites across the country, ensuring efficient coordination of resources to meet patient requirements and operational needs
Medical Receptionist
Kensington Road Surgery
02.2013 - 09.2015
- Managed a busy reception area, efficiently handling a high volume of patient inquiries and ensuring timely resolution of queries to reduce waiting times
- Coordinating appointments between doctors and creating diaries for each clinician allocating appropriate times for individual consultations
- Maintained an accurate and up to date patient record on the practice administration system, ensuring all interactions had been recorded as appropriate
- Monitored wait times and informed patients of any delays
- Relayed relevant patient information and appointment updates to all clinicians and healthcare professionals
- Sole responsibility for monitoring and scheduling post-natal appointments every eight weeks, ensuring timely care and preventing delays in follow-up treatments for new mothers
- Answered and directed phone calls, providing information and assistance
Receptionist
Dassault Systems
06.2012 - 07.2012
- Greeted all clients and colleagues upon arrival in a professional manner
- Managed the reception area, keeping surroundings organised and accessible
- Answered incoming calls and directed to appropriate departments whilst taking messages when necessary
- Overseeing internal and external meetings preparations from start to finish, including the scheduling of appointments, catering and ensuring room set up and all tech was in working order
- Monitored stock levels, placing orders in advance to avoid limited availability of resources
- Managed my own and the company’s inbox, responding to emails, actioning requests in a timely manner
Volunteer Counsellor/ Administrator
NSPCC
05.2010 - 12.2010
- Offered emotional support and guidance to children and young people who have experienced abuse or at risk
- Provided a safe, confidential space for children and young people to express their concerns and challenges
- Ensured 100% attendance to regular training sessions, working with others to assess each-others counselling skills and identify room for improvement
- Listened empathetically and applied the techniques learnt within training to respond appropriately to their needs
- Providing resources to enable self help when away from the service
- Adhered to safeguarding policies, using own judgment to identify high risk situations and working with supervisors to reduce immediate harm
- Writing case notes detailing the sessions ensuring that all information remains confidential and anonymous
- Assisted the charity with administration tasks, taking calls and managing case notes from counselling sessions
- This involved coding each case to identify reoccurring calls to improve ways of delivering effective change
Education
A-Levels - Psychology
President Kennedy School and Community College
Coventry 09.2006 - 07.2007
A-Levels - Health and Social Care
President Kennedy School and Community College
Coventry 09.2006 - 07.2007
A-Levels - English Literature
President Kennedy School and Community College
Coventry 09.2006 - 07.2007
Diploma of Higher Education - Media Studies
Barrs Hill School
Coventry 09.2004 - 07.2005
Skills
- Administrative Support
- Customer Service orientated
- Office management
- Communication & interpersonal skills
- Data entry & database management
- Knowledge of EMIS
- Knowledge of R4
- Knowledge of RIS
- MS Office suite (Outlook, PowerPoint, Excel & Word)
- Full Driving License
Custom
Available upon request.
Timeline
Booking Officer
Warwickshire Special Care Dental Service
07.2022 - 12.2024
Image Transfer Analyst
Alliance Medical
08.2021 - 03.2022
Fulfilment Associate
Amazon
11.2020 - 05.2021
Notetaker
Coventry City College
12.2019
Administrator
APS Accountants
12.2019 - 10.2020
Sales Representative
Avon Cosmetics
08.2018
Client Associate
Duradiamond Healthcare
08.2018 - 04.2019
Patient Administrator
Alliance Medical
11.2015 - 12.2017
Medical Receptionist
Kensington Road Surgery
02.2013 - 09.2015
Receptionist
Dassault Systems
06.2012 - 07.2012
Volunteer Counsellor/ Administrator
NSPCC
05.2010 - 12.2010
A-Levels - Psychology
President Kennedy School and Community College
09.2006 - 07.2007
A-Levels - Health and Social Care
President Kennedy School and Community College
09.2006 - 07.2007
A-Levels - English Literature
President Kennedy School and Community College
09.2006 - 07.2007
Diploma of Higher Education - Media Studies
Barrs Hill School
09.2004 - 07.2005
Similar Profiles
BIPSON SHRESTHABIPSON SHRESTHA
Volunteer of IOT Expo at Softwarica College Of IT, Coventry UniversityVolunteer of IOT Expo at Softwarica College Of IT, Coventry University
Dipshikha SarkarDipshikha Sarkar
Multilingual Teaching Assistant at Coventry City Council (EMAS)Multilingual Teaching Assistant at Coventry City Council (EMAS)
Kay AnnettKay Annett
Professional Support Services at Coventry City CouncilProfessional Support Services at Coventry City Council
ADRIAN S. KRAUSADRIAN S. KRAUS
Shunter Driver at Amazon UK Services LtdShunter Driver at Amazon UK Services Ltd
Lee RussellLee Russell
Principal Engineer at Creactive Design (Engineering) LimitedPrincipal Engineer at Creactive Design (Engineering) Limited