Poonam Bhaila

Developed effective sales strategies that increased customer satisfaction.

• Managed daily operations to ensure smooth workflows and operational efficiency.
• Facilitated training programmes to enhance staff skills and knowledge.
• Resolved team conflicts, promoting a harmonious work environment.
• Achieved optimal resource allocation through strategic planning and management.
• Oversaw line management responsibilities to fulfil company objectives.
• Maintained exceptional customer service standards while driving sales performance.
• Led high-performing teams to consistently deliver key performance indicators.

• Lead and motivate a team of sales associates across multiple departments.

• Consistently exceeded sales targets by through effective team management and customer engagement strategies.
• Conduct regular training and development sessions, leading to increase in staff performance and morale.
• Oversee daily store operations including opening/closing procedures, cash handling, and inventory control.
• Implement visual merchandising guidelines to enhance customer experience and promote key product lines.
• Maintain high standards of health & safety and ensure full compliance with company policies.

• Team leadership & staff supervision
• Customer service excellence
• Cash handling & reconciliation
• Queue and workflow management
• Staff scheduling & performance monitoring
• Conflict resolution and customer complaints
• Compliance with health, safety & company policies
• Training and coaching checkout staff
• Reporting and KPI tracking
• Activities co-worker

• Support and lead the TeamSales Co-worker, Textile | IKEA Greenwich
  London, December 2021-December 2022
• Helping customer
• Make sure all basic are in place before store open
• Knowledge of Ikea products in store. Stock accuracy
• Usually work with commin and activity team actively steer to maximize sales and profit
• Forecasting, know about top sales product and high marginal profit

• Helping Customer queries, complaints and phone
• Sale responsible
• Cash office responsibility; closing and opening
• Supervision and support to check-out co-workers for smooth running
• Service duty which involves collaborating with other departments
• Knowledge about accurate stock inventory

• Serving Customers in Cigarette, lottery, parcel dept.
• Handling customer complaints plus phone queries
• Handling food order, lottery pay-outs and refunds
• Occasionally, worked on the tills when required
• Closing the Kiosk