POON MING SHAN
Summary
Friendly and reliable with knack for navigating busy streets and delivering exceptional customer service. Excellent communication and organisational skills ensure timely and accurate deliveries. Quick to adapt and always willing to go extra mile to meet customer needs. Enthusiastic about contributing to team and maintaining positive work environment.
Overview
8
8
years of professional experience
Work History
Co-Founder
Wonderflu
Manchester
11.2025 - Current
- Coordinated approximately 32 pop-up events, including a major Manchester weekend festival, by managing event plans, venue arrangements, stakeholder communication and on-site delivery.
- Achieved approximately 90% sell-out across pop-up events, with average daily sales of around £600 and peak sales of approximately £1,000, by coordinating stock, team deployment, event preparation and promotion.
- Coordinated a team of 4-5 members by scheduling work, allocating responsibilities and organising pre-event and on-site activities.
- Managed weekly procurement and materials planning for approximately 20 ingredients and packaging items by coordinating supplier orders, monitoring stock and sourcing more cost-effective packaging.
- Monitored monthly budgets, revenue, costs and customer orders in Excel and Google Sheets to support procurement, inventory and resource-planning decisions.
- Coordinated venue operators, suppliers and external partners while preparing risk assessments, food-safety records, venue applications, insurance documents and PAT/electrical documentation.
- Built an Instagram audience of approximately 1,000 followers and generated approximately 19,000 views within a 30-day period by planning promotional content for pop-ups and new products.
- Asian-inspired dessert start-up; commercial operations launched in January 2026 following pre-launch product and business development.
Doctor's Assistant / Administrator
Private Beauty Clinic
10.2025 - 12.2025
- Supported the daily administration of approximately 15 patient appointments per doctor by handling reception duties, confirming bookings and scheduling new appointments.
- Maintained accurate patient records and appointment information to support organised day-to-day clinic operations.
- Assisted the doctor by preparing equipment and treatment areas before procedures and ensuring required items were ready for use.
- Supported a clinic serving approximately 50 patients per day by responding to telephone enquiries, communicating appointment information and assisting patients at reception.
Temporary Undergraduate Nursing Student (A&E)
Hospital Authority - Queen Elizabeth Hospital
11.2023 - 09.2025
- Supported patient care in a high-pressure Accident & Emergency environment by managing competing priorities and responding to changing patient needs.
- Maintained accurate patient information by documenting vital signs, medical histories and relevant clinical information to support continuity of care.
- Facilitated communication among patients, families and multidisciplinary healthcare teams by relaying relevant information and participating in ward rounds and care coordination.
Barista & Waitress
Espresso Alchemy
Hong Kong
06.2022 - 09.2023
- Supported inventory management, new-hire training and customer issue resolution.
Barista & Waitress
Halfway Coffee
Hong Kong
06.2020 - 08.2022
- Supported daily store operations and collaborated with colleagues in a customer-facing environment.
Head of Student Union
GCCITKD Lau Pak Lok Secondary School
01.2019 - 01.2020
- Planned and hosted meetings and activities, including student discussions, fellowship activities and sports competitions.
Education
Master of Science - Management
The University of Manchester
Manchester, UK09-2025
Bachelor of Nursing with Honours - General Health
Hong Kong Metropolitan University
Hong Kong08-2025
Skills
- General Administration
- Project Management
- Procurement & Materials Management
- Budget Monitoring
- Stakeholder Coordination
- Event & Programme Coordination
- Marketing & Promotion
- Operational Documentation
- Team Scheduling
- Excel & Google Sheets
- Report Writing
- Working Under Pressure
Custom
Registered Nurse (General) - Nursing Council of Hong Kong | Full Registration and valid Practising Certificate, Cantonese, Native/Bilingual, Mandarin, Native/Bilingual, English, Full Professional; IELTS 7.5 overall
Timeline
Co-Founder
Wonderflu
11.2025 - Current
Doctor's Assistant / Administrator
Private Beauty Clinic
10.2025 - 12.2025
Temporary Undergraduate Nursing Student (A&E)
Hospital Authority - Queen Elizabeth Hospital
11.2023 - 09.2025
Barista & Waitress
Espresso Alchemy
06.2022 - 09.2023
Barista & Waitress
Halfway Coffee
06.2020 - 08.2022
Head of Student Union
GCCITKD Lau Pak Lok Secondary School
01.2019 - 01.2020
Master of Science - Management
The University of Manchester
Bachelor of Nursing with Honours - General Health
Hong Kong Metropolitan University